This policy explains your responsibilities as a seller on Numonday. By opening or operating a shop, you agree to the terms below.

You are an independent seller running your own business on Numonday. You are responsible for your shop, listings, customers, and orders. Numonday provides the platform only and is not a retailer, agent, or partner in your business.

Numonday is a marketplace for independent UK makers. Every item in your shop must be made or designed by you. That means:

• Handmade — made by you, by hand or with your own tools and equipment.
• Designed by you — your original design, produced in small batches with your direct involvement: prints of your own artwork, cards you designed, or garments made to your design by a local printer or workshop.
• Upcycled, repurposed or restored — an existing item you have transformed by hand into something new, such as furniture you have reworked, jewellery made from reclaimed materials, or leather goods cut from pre-loved pieces.
• Original art and photography — your own work, including prints of it.
• Digital products you created — patterns, templates, artwork and files that are your own work.
• Craft supplies you make or design — hand-dyed yarn, handmade components, and your own patterns and kits.

Vintage items — genuinely pre-owned and at least 20 years old — may also be listed in the Vintage category.

Personalisation and printed goods. Personalising your own work — names, dates, messages — is welcome. Your own designs printed or applied to blank items such as mugs, garments and bags are welcome too: the design is yours, the blank is just the surface. What isn’t permitted is putting customer-supplied logos, stock catalogue designs, AI-generated artwork or protected marks onto blanks with no design or making of your own.

You must ensure all listings are accurate, lawful, and clearly described.

• Items must match their descriptions and images
• You must have the legal right to sell every item you list
• Prices, delivery times, and shop policies must be clearly stated

You must not list illegal, unsafe, or prohibited items, including:

• Illegal or regulated goods
• Weapons or dangerous items
• Adult content
• Items promoting hate, violence, or illegal activity
• Mass-produced or wholesale goods resold unchanged, and drop-shipped items
• Counterfeit goods and unlicensed reproductions of brands, characters or designs
• Software, files or digital content you do not own the rights to

You are fully responsible for fulfilling every order placed in your shop. Numonday does not hold stock, pack or post orders.

• Dispatch orders within your stated dispatch time
• Post orders tracked where the value warrants it, and keep proof of posting — Buyer Protection covers non-delivery, so proof of posting protects you
• Communicate clearly with buyers throughout the process
• Delivery is charged using your shipping settings. Where you have not set a rate, Numonday’s platform default applies. You are responsible for keeping your shipping settings accurate and for the delivery costs your listings show

You must set and clearly display your own return and cancellation policy. Returns, cancellations and refunds for reasons other than non-delivery are handled between you and the buyer.

You are expected to respond to buyer messages within a reasonable timeframe. Failure to communicate with buyers may result in account review or restrictions.

Payments are processed directly through Stripe. You are responsible for responding to any chargebacks or payment disputes raised through banks or card providers.

Selling on Numonday is subject to the subscription fee for your plan, shown at sign-up and in Shop Manager, and to Buyer Protection, which is paid by the buyer on each order and does not come out of your item price or postage.

• Numonday may change subscription fees, the Buyer Protection rate, or introduce or change other charges.
• Changes to subscription fees take effect with reasonable notice — at least 30 days — given by email or through the Help Centre. You may cancel your subscription before a fee change takes effect.
• Continuing to sell after a change takes effect means you accept it.

Numonday is developed continuously. We may add, change, suspend or remove any feature, function, layout or design of the platform — including the way products, prices, delivery and Buyer Protection are displayed — at any time and at our discretion, with or without notice.

• Changes apply across the whole marketplace and to all sellers equally. The platform’s layout, presentation, search and the order in which listings appear cannot be configured for an individual shop.
• Numonday may set platform-wide defaults, such as default delivery rates, that apply where you have not set your own. You are responsible for setting and maintaining your own shop and product settings.
• Numonday does not guarantee sales, traffic, visibility, search ranking or placement, whether on Numonday or in external search engines, and is not liable for any change in these.
• We will make reasonable efforts to announce significant changes, for example through the Help Centre, email or an on-site notice.

You must only sell items and use content that you have the legal right to use. This includes full responsibility for:

• Product photos and lifestyle images
• Designs, artwork, logos, and written content
• Any third-party images or assets used in your listings

You agree to fully indemnify Numonday against any claims, costs, losses, or legal action arising from your listings, images, products, or conduct as a seller on the platform.

Numonday may review or remove seller accounts where there are:

• Repeated buyer complaints
• Non-delivery of orders
• Policy breaches
• Legal or safety concerns

Numonday does not provide one-to-one seller support, coaching, or business advice. We do not offer seller support by email or social media.

We may update this Seller Policy from time to time. Where a change is significant we will make reasonable efforts to let you know, for example through the Help Centre, email or an on-site notice. Continuing to sell on Numonday after changes are published means you accept the updated policy.