HOW DO I OPEN A SHOP?
You can open a shop by going to Start Selling in the Menu.
WHAT IS THE DIFFERENCE BETWEEN THE ACCOUNTS?
All of our accounts offer the same benefits. The main difference between the accounts is the transaction fee that is applied to each transaction. Our Pro Account offers the lowest transaction fee at only 1%, whilst our Basic Account has a transaction fee of 6%.
CAN I UPGRADE AT ANY TIME?
You can upgrade or downgrade your account at any time by going to “Upgrade Account”.
HOW DO I ACCESS MY SHOP?
You can access your shop by going to “My Shop”.
WHAT IS THE DASHBOARD?
The dashboard provides your total sales over time and transaction fees that have been applied in a professional reporting form.
HOW DO I CHANGE MY STORE NAME?
My Shop > Settings > Store.
HOW DO I CHANGE MY SHOP DESCRIPTION?
My Shop > Settings > Store. We recommend short shop descriptions as these look better and have more of a professional feel about them for customers.
HOW DO I ADD A STORE ICON PHOTO OR BANNER PHOTO?
My Shop > Shop Settings > Branding. We recommend store icon photos to be 300 x 300 pixels and banner photos to be 1040 x 100 pixels.
HOW DO I ADD A PRODUCT?
To add your first product simply go to My Shop > Add Product.
WHAT IS THE “PRODUCT DESCRIPTION”?
The “Product Description” provides the customer with detail about the item, such as size, materials used, weight, colour, personalisation etc.
WHAT IS THE “PRODUCT SHORT DESCRIPTION”?
This provides a short summary of the product that the customer will first read. We advise this to be only one or two lines long describing what the product is. For example, “Sterling Silver Ring” or “Handmade Beaded Necklace”.
WHAT ARE THE “COLOURS”?
The colours are not used for variation but are used for search purposes. For example is your item is “Blue” then when people search for the term blue with related words to your item it will show.
WHAT IS A “PRODUCT TAG”?
A product tag is a term that is related to the item for customers to find when searching on our site. For example, if your item is suitable as a gift for a mother you might put “Gift for Mum”.
I CANNOT FIND A CATEGORY FOR MY PRODUCTS?
If you have products that have are suited to a category that is not listed then please email us at email@example.com and we will have it added for you.
WHAT SIZE SHOULD THE PHOTOS BE ON MY PRODUCTS?
We recommend all photos to be 600 x 600 pixels for products. Photos that are not of square dimensions risk being cut off on the category pages. Take a moment to read our guidance on “How To Take Great Photos Of Your Items” here.
WHAT IS A “FEATURED IMAGE”?
The “Featured Image” is the main image that customers will see on the site within the category listings. Please ensure you have a “Featured Image” on your item or otherwise you will have a blank item showing on the marketplace.
WHAT IS THE DIFFERENCE BETWEEN THE “REGULAR PRICE” AND THE “SALE PRICE”?
The “Regular Price” is the normal price for your product. The “Sale Price” is a price for if you are discounting from your “Regular Price”.
WHAT IS THE “PRODUCT TYPE”?
There are two types of “Product Types”, “Simple Product” and “Variable Product”. A “Simple Product” is a standard product where there is just one type of that product. A “Variable Product” is a product that comes in different sizes or colours.
WHAT IS A “DOWNLOADABLE PRODUCT”?
If you sell templates or downloads then you would tick this box to ensure that you can upload the templates to be downloaded on a purchase. Please note, you cannot sell items to other countries out with your own on downloadable items unless you are fully paying the VAT for that country. We advise ticking “Disable International Shipping” to avoid any confusion with regards to VAT and downloads.
HOW DO I ADD “VARIATIONS” TO MY PRODUCTS I.E. DIFFERENT COLOURS OR SIZES?
Follow our step by step guide to adding variations such as colours or sizes to your products here.
WHAT ARE “LINKED PRODUCTS”?
There are two different types of “Linked Products” that you can add to your items and we highly recomuseyou using this tool to increase your chances of sales. Up Sells By selecting items already in your shop by typing in their titles, you can enable them to appear on that products page when customers are viewing your item. This will encourage customers to click into more of your items and search more of your shop, increasing your chances of a sale. Cross Sells A “Cross Sell” appears at the Cart stage of the customer journey. If you select items for “Cross Sell”, these will appear when the customers go to checkout with that item and encourage them to potentially buy more from your shop. You can see what these look like and to find out more about how to do add these options to your items here.
HOW DO I REMOVE OR EDIT PRODUCTS?
You can edit or remove items by going to My Shop > Manage Products.
HOW DO I MANAGE MY ORDERS?
My Shop > Customer Orders. This allows you to inform the customer that their order has been shipped, print shipping labels, add notes, tracking numbers or view the order details.
I AM GOING ON HOLIDAY CAN I PUT MY SHOP IN VACATION MODE?
My Shop > Shop Settings > Store > Tick Vacation Mode.
WHY IS MY PRODUCTS PHOTO NOT SHOWING?
Remember to ensure you have added a Featured Image as this will be the main image for your product. Without it, your product will not have a photo and customers will be less likely to view it.
WHY DOES MY SHOP DESCRIPTION NOT HAVE PARAGRAPHS?
We recommend you keep your shop description short, catchy and focussed on what you sell or what your brand represents.
HOW DO I CHANGE MY SHIPPING POLICY?
My Shop > Shop Settings > Shipping. You can change your store’s shipping policy and state whether you provide international shipping. It is important you have a clear shipping policy for customers.
MY SHIPPING POLICY HAS NOT UPDATED ON THE SHIPPING “TAB”?
Please ensure that you have placed the “£” symbol before your shipping amounts. If you are providing Free Shipping then please ensure you place “£0” in the Shipping amount box.
HOW DO I ADD MY SOCIAL LINKS TO MY SHOP?
My Shop > Shop Settings > Social. Please ensure you follow the guidance for linking your Social Media pages as some will require just your username and others the URL.
HOW DO I ADD A COUPON FOR MY CUSTOMERS?
You can add a coupon for your customers to receive a discount on your shop by going to My Shop > Manage Coupons.
WHAT IS MY UNIQUE SHOP WEBSITE ADDRESS?
Every shop on nuMONDAY has a unique address so you can add it to your external social media links: numonday.com/shop/thenameofyourshop i.e. if your shop is called nuMONDAY it would be numonday.com/shop/nuMONDAY
DO YOU HAVE ANY ADVICE TO MAXIMISE SALES?
We always recommend sharing your items once you’ve listed them with our social media sharing icons which can be found on the item. Linking your nuMONDAY shop URL to your social media pages will also help drive people directly to your shop and consequently increase your chances of a sale. When sharing on Twitter always use the #nuMONDAY and we will give it a retweet.
HOW DO I GET PAID?
In order to get paid directly via nuMONDAY, you will need to connect your Stripe account or add your PayPal email address. You can do this by going to My Shop > Shop Settings > Payments.
WHAT IS STRIPE?
Stripe is an independent payment provider much like PayPal, except they charge lower fees, offer full buyer and seller protection and allow us to send the money for each of your sales immediately to you when a customer goes through checkout. You can read an independent review about Stripe here or read more about them directly on their website here.
WHAT IF A CUSTOMER CHECKOUTS ON STRIPE AND I ONLY HAVE PAYPAL?
We will transfer the funds due to you via the PayPal account linked to your shop within 7 days.
STRIPE HAS ASKED FOR A WEBSITE ADDRESS AND I DO NOT HAVE ONE?
Enter your unique URL for your shop: numonday.com/shop/thenameofyourshop i.e. if your shop is called nuMONDAY it would be numonday.com/shop/nuMONDAY or if your shop has multiple words for example if it was nuMONDAY Knits then it would be numonday.com/shop/nuMONDAY-Knits.
HOW DO I CLOSE MY SHOP?
To close your shop simply email us at firstname.lastname@example.org and request us to do so.
HAVE ANOTHER QUESTION?
You can contact us at via our contact page at any time and we will endeavour to respond to your request within one working day.