Seller Support

Welcome to our Seller Support where you will find everything you need to know about selling on nuMONDAY as well as FAQ’s.

We’ve split our Seller Support into sections so you can find exactly what you are looking for:

Getting Started

Connecting Stripe for Payments

Shop Settings

Listing Products

Adding Variations

Shipping

How to Find Your nuMONDAY Link

 

Getting Started

How do I open a shop?

You can open a shop by going to “Sell” in the Menu.

How do I access my shop?

You can access your shop by going to “My Shop”.

 

Setting Up Stripe

What is Stripe?

Stripe is an international secure payment provider for the secure transfer of funds from one person to another.

Why do I need Stripe?

You need Stripe to receive your sales via nuMONDAY.

Does Stripe cost anything?

Stripe is free to use but they do take a transaction fee of 1.4% + 20p per transaction on all of your sales to ensure the secure transfer of the funds from a customers account directly to your bank account.

How do I sign up to Stripe?

Simply go to Dashboard > Settings > Payments in the menu and then click “Connect Stripe” which will then redirect to you to the Stripe form for sign up.

I already have a Stripe account, can I use this?

Yes, please go to Dashboard > Settings > Payments > Connect Stripe and when the Stripe sign up form appears please go to the top right of the page and click “Sign in” this will then connect your Stripe account to nuMONDAY and you can begin to receive sales.

Stripe is asking for a website and I do not have one?

You do now!

As a nuMONDAY seller you have your own unique website address which you can obtain by going to Dashboard > View Store and copying and pasting the link from the web address bar.

This is the link you should use when prompted by Stripe to fill in a website address.

Do I need to be a company to register for Stripe?

No, you can change your “Business Type” to Individual/Sole Trader and this will allow you to sign up to Stripe without a company number or VAT number as these are optional these types of trading.

My company number is not being recognised by Stripe?

If you have chosen the “Business Type” to be Limited Company then you will need to provide your company number.

Please enter this with a zero at start of your number.

Stripe do not have my business description?

Please choose Retail > Other Merchandise in the “Business Description” dropdown.

Why does Stripe ask for my account details?

Stripe is a secure payment provider and requires your account details to process your funds from the customer directly to your bank account.

How long do sales take to be processed?

Stripe can take up to 7 working days to transfer the funds from the customer to your bank account.

You can check when the funds are due to land in your account by visiting Stripe.com and singing into your account at anytime.

How do I edit my account details on Stripe?

Please log in via Stripe.com where you can edit your settings and account details at anytime.

 

Shop Settings

How do I change my shop name?

My Shop > Settings > Store

How do I change my shop description?

My Shop > Settings > Store

We recommend short shop descriptions as these look better and have more of a professional feel for them for customers.

How do I add a shop logo?

My Shop > Shop Settings > Branding

We recommend store icon photos to be 1024 x 1024 pixels.

How do I add a shop banner?

My Shop > Shop Settings > Branding

We recommend banner photos to be 1060 x 300 pixels.

How does the search work?

Our search is weighted towards titles.

Ensure you use the relative titles to help your items be found within searches.

For example, if you sell cufflinks then ensure you have “cufflink” or/and “cufflinks” in the title.

We also recommend using key search words in your titles to be discovered such as “Gifts for him”, “Mothers Day Gifts” for example.

How does the Seller Search work?

If you find your shop is not being found in the seller search (please note this is a separate function to the product search) then go to My Account > Account Details and change your “Display Name” to exactly what your shop name is (include any spaces between words) and click “Save changes”.

Your shop will then be found in the seller search.

A top tip is to include your shop name in your product titles and/or descriptions and your products will appear if someone searches your shop name in the product search.

How does the SEO tab in Settings work?

My Shop > Shop Settings > SEO

In this section, you can tailor the SEO of your shop and how it is displayed on Facebook and Twitter when you share your shop on these platforms.

The Facebook and Twitter settings under SEO are for how your shop will look when you share your shop URL on these platforms.

This allows you to fully customise the image, title, and description on the link that is shared.

How do I manage my orders?

My Shop > Customer Orders

This allows you to inform the customer that their order has been shipped, add notes, tracking numbers or view the order details.

I am going on holiday can I put my shop in vacation mode?

My Shop > Shop Settings > Store > Tick Vacation Mode

*When Vacation mode is on customers cannot purchase from your shop as long as you disable checkout.

How do I add social links to my shop?

My Shop > Shop Settings > Social

Please ensure you follow the guidelines for linking your Social Media pages as some will require just your username and others the URL.

 

Listing Products

How do I add a product?

To add your first product simply go to My Shop > Add Product.

What is the “Product Description”?

The “Product Description” provides the customer with detail about the item, such as size, materials used, weight, colour, personalisation etc.

What size should the photos be on my products?

We recommend all photos to be a minimum of 1024 x 1024 pixels.

What is the “Featured Image”?

The “Featured Image” is the main image that customers will see on the site within the category listings.

Please ensure you have a “Featured Image” on your item or otherwise you will have a blank item showing in the marketplace.

What is the difference between the “Regular Price” and “Sale Price”?

The “Regular Price” is the normal price for your product. The “Sale Price” is a price for if you are discounting from your “Regular Price”.

What is the “Product Type”?

There are two types of “Product Types”, “Simple Product” and “Variable Product”.

A “Simple Product” is a standard product where there is just one type of that product.

A “Variable Product” is a product that comes in different sizes or colours.

I cannot see the box to enter the price?

Please ensure that you have the Product Type set properly.

If it is a simple product i.e. a product without any variations such as different colours etc then it should be set to “Simple Product” and the price box will appear.

If it is a variable product i.e. a product with different colour options etc then it should be set to “Variable Product” and you should follow our variations guidance below.

My products are showing as out of stock when I add them?

Please ensure that you have the Product Type set properly.

If it is a simple product i.e. a product without any variations such as different colours etc then it should be set to “Simple Product”.

If it is a variable product i.e. a product with variations such as different colours etc then it should be set to “Variable Product”.

I have a one-off product how do I remove it once it has been sold?

Please ensure you have set the inventory to 1 in stock or the number of products you have in stock so they go out of stock once sold out.

My products are still showing once they have been sold?

Please ensure you have set the inventory to the number of products you have of each in stock.

How do I list a made to order product?

Simple state the product is made to order in the product title and description.

Please do not manage inventory so the product remains in stock at all times.

How do I remove or edit my products?

You can edit or remove items by going to My Shop > Manage Products.

 

Adding Variations

How do I add “Variations” to my products?

Adding variations to your products is a great way to save time when it comes to adding your items.

Many items come in different colours and sizes and having the ability to add one item with multiple options will save time over adding each item individually.

Step One

Change Product Type from Simple Product to Variable Product

Step Two

Go to the Attributes Tab > Select an Attribute > Tick used for Variations > Enter your Variations into the box

*Our variations are pre-set for consistency on nuMONDAY. Please use the attributes available.

Step Three

Go to the Variations Tab > Select “Create Variations from all Attributes

Step Four

Click Expand > Enter the price for each variation combination

*Tip: If all the variations have the same prices then you can go to go to the drop-down and select “Set Regular Prices.

Step Five

Add Product

It will also improve the customer experience and make it a smoother for your customers shopping your items.

The following tutorial video shows the basic steps to add variations to your items.

If the tutorial fails to load you can view it on YouTube here.

 

Shipping

How do I set shipping for my whole shop?

My Shop > Shop Settings > Shipping

*Shipping must be set in the shop settings for customers to be able to checkout successfully regardless of product shipping that has been set.

How do I set one shipping cost for multiple items?

My Shop > Shop Settings > Shipping > Tick “Charge once per product for national shipping/international shipping, even if more that one is purchased. This sets the shipping for an individual item when multiple are purchased.

My Shop > Shop Settings > Shipping > Enter Shipping value (do not include “£” symbol) in the Maximum shipping charge. This sets the maximum shipping charged for all of your items when multiples are purchased.

How do I change my shipping policy?

My Shop > Shop Settings > Shipping

You can change your store’s shipping policy and state whether you provide international shipping. It is important you have a clear shipping policy for customers.

My shipping policy has not updated on the “Shipping” tab?

Please ensure that you have not placed the “£” symbol before the shipping amounts.

If you are providing Free Shipping then please ensure you place “0” in the Shipping amount box.

 

Finding Your Shop Link

What is my unique shop address?

My Shop > Dashboard > View Store and copy and paste the link from the address bar.

Every shop on nuMONDAY has a unique address so you can add it to your external social media links: numonday.com/shop/thenameofyourshop i.e. if your shop is called nuMONDAY it would be numonday.com/shop/nuMONDAY.

Need More Support?

Feel free to download our eBook which contains more tips for selling on nuMONDAY and online.

This can be found here.

If you cannot find your answer in our support then please use our contact form.