Privacy Policy Based on the new GDPR requirements this Privacy Policy describes how and when I collect, use and share information when you contact me, or otherwise use my services through numonday.com, wix.com, etsy.com or their related sites and services. And also when you purchase an item from me via my nuMONDAY or Etsy Shop sites or externally from that system with a direct email or a Stripe or PayPal transaction. This Privacy Policy does not apply to the Data practices of trusted third parties that I do not own or control, including website host Wix.com, numonday.com, Etsy.com, PayPal.com, Google+, Google.com, Google Analytics, Folksy.com and Worldpay.com. You can access their separate Privacy Policies at the relevant websites and learn more about their own individual updated and GDPR compliant practices there. Personal Information I Collect To respond to your enquiry or fulfil an order you must provide me with certain information (which you authorised nuMONDAY, Wix, Etsy, Folksy or PayPal to give me) such as your name, email address, postal address, payment information and the details of the product that you're ordering. You may also choose to provide me with additional personal information in the case of a bespoke or custom order or if you have contacted me directly. Legal Bases. Why I Need Your Information and How I Use It I rely on a number of legal bases to collect and use your information including: * As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support. * When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list - which I actually don't operate and never have done. I also do not have a separate database of customer addresses for this purpose, either online or offline. I will only contact you regarding an order. You will receive no direct mail shots or email advertising from me. * If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by law or tax. * As necessary for the purposes of my legitimate interests such as 1) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services. And 2) Compliance with the nuMONDAY, Etsy or Folksy Seller Policies and Terms Of Use. I use your information as necessary to comply with my obligations under the nuMONDAY, Etsy and Folksy seller Policy and Terms of Use. Information Sharing and Disclosure Information about my customers is important to my business and I have to share your personal information for a very limited number of reasons and circumstances as follows: * nuMONDAY and Etsy. I share your information with nuMONDAY and Etsy as necessary to provide you my services and to comply with my obligations under both the nuMONDAY and Etsy Seller Policy and nuMONDA and Etsy Terms of Use. * Service providers. I engage certain trusted third parties to perform functions and provide services to my shop and website, such as Wix.com for hosting my website and receiving your email enquiries. And Stripe who are the financial service providers for my nuMONDAY Shop. Paypal and WorldPay who are the financial service providers via my Etsy Shop or Paypal and Stripe for private invoices when you order directly from me. I don't use the BACS system of payments so I have no access to, or hold any financial or account details about my customers, either online or offline. * Business Transfers. If I sell or merge my business, I may disclose your information as part of that transaction, but only to the extent permitted by law. I am a sole trader and intend to remain so. No one else has access to my computer, nuMONDAY Shop, Etsy Shop, Paypal or Stripe accounts or Website. All my online outlets and information are pin and password protected and no paper documents are stored at my place of work which is my home & studio. * Compliance with Laws. I may collect, use, retain and share your information if I have good faith or belief that it is reasonably necessary to A) respond to legal process or to Government or HMRC requests; B) Enforce my agreements, terms and policies; C) Prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or D) Protect the rights, property and safety of my customers or others. Data Retention. The Length of Time Personal Data Is Kept I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes and to enforce my agreements. I generally keep your data online for 6 years in line with HMRC guidelines. Transfers Of Personal Data Outside The EU I live and work in the UK within the EU and do not transfer your personal information outside of the EU. I may store, process and share your information through third party hosting services such as nuMONDAY, Etsy, Wix, Paypal, Stripe, WorldPay or Folksy in order to provide you with my services, and they may be based outside of the EU, but I am not responsible for their own separate Privacy Polices and Data Protection and Transfer Systems so please refer to their individual updated and GDPR compliant websites in each case. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: * Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. * Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information unless I am required to store data for legal reasons. But I will generally delete your personal information upon request. * Object. You can object to 1) my processing of some of your information based on my legitimate interests and 2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. However as I pointed out earlier in my Privacy policy I don't run advertising emailing lists or have a database of addresses or information, either online or offline. * Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data Protection Authority. How To Contact Me For the purposes of EU Data Protection Law, I, Helen Rogers, am the Data Controller of your personal information and am registered with the ICO (ico.org.uk/register). The trusted third parties I have named above are my Data Processors. If you have any questions or concerns you may contact me at misheleneous@gmail.com. Alternatively you may mail me at Helen Rogers, MisHelenEous, 20 St Margaret's Close, Prestwich. Manchester. M25 2LY. United Kingdom. If you wish you can also contact nuMONDAY, Etsy, Wix , Paypal, Stripe, WorldPay, Google, Google+, Google Analytics or Folksy directly. Effective from May 25th 2018.
Anonymous –
Beautifully made charm and soo cute. I love it and would recommend purchasing from this company.
Emma Salt –
Loved our Border Terrier new bandana, beautifully made and arrived quickly. Thanks very much
Karen –
Love Helen’s products and purchased many from her. Speedy delivery and great chat on custom orders.
Shame NuMunday had issues with their platform showing payment protection which Helen had to resolve prior to recent purchase.
Sarah –
The best Christmas toast decoration out there! Beautiful made, incredibly fast delivery and I couldn’t be happier. Thank you
Trish Holch –
Lovely
Trish Holch –
Absolutely love this garland! trimmed up my border terriers crate
Christopher Jones –
Excellent product makes your dog look real cute! Great & fast service. Highly recommended
Christopher Jones –
Excellent product and service. Well packaged
Christopher Jones –
Excellent product and service
Karen Worrall –
Excellent service. All my purchases from MisHelenEous have been first class
Lucy –
Always top quality from this seller and she can’t do enough for you. Bought as a Christmas present and I’m sure they’ll be very pleased with it.
Lucy –
Always top quality from this seller and she can’t do enough for you. My boy will look very smart this Christmas.
Anthea Flett –
Absolutely brilliant experience to purchase these two items from Helen, they are gorgeous, beautifully packaged and sent very quickly. Thank you so much.
Anthea Flett –
Absolutely brilliant experience to purchase these two items from Helen, they are gorgeous, beautifully packaged and sent very quickly. Thank you so much.
Nicky –
Great little mirror for my make up bag.
Nicky –
Love this little notebook, just right for mu handbag.
Nicky –
Beautiful quality product, nicely presented and it was quickly dispatched.
Janice R. –
Nicely wrapped, it was like a present for me. I’ve hung it in
the kitchen – just for show not for using!
Janice R. –
Very nice, just a bit tight to get on her collar. Really nicely wrapped, well packaged
Dee S. –
Great product at competitive price. Easy to order. Sent quickly and safely. Highly recommend seller.
Trish Holch –
Just love it
Trish Holch –
Essential neck ware for the terrier around town !
Claire N. –
Lovely notebook
Claire N. –
Fabulous quality products and beautifully packaged. We love it!
Jane S. –
Beautifully made bunting. Great fabric and just as per description. The service was also second to none. Thanks Mishelenous!
Jane S. –
Wouldn’t go anywhere else for beautiful durable bunting. Thank you
Emma –
Another beautifully made item from this shop!! Always excellent quality and design!! It will look Amazing in my garden!! I always Highly recommended Helens products!!
Emma C. –
Always extremely HAPPY with all of Helens handy work! This funky bunting looks AWESOME hung on my garden plant stand!! Highly recommend Helens products!! Lost count of how many I own! Never disappoints and is always available for some friendly chat and banter throughout the custom order communication process! She’s a STAR!
Gaella –
So very pleased with my order! A beautifully hand made bespoke catnip toy. Seller highly recommended!
Michele W. –
Beautifully made bandana. I love it, and it fits Skye perfectly. Fantastic customer service (as always). Thank you, Helen! x
Rachel –
Beautifully made, beautifully wrapped. The care and attention Helen puts into her MisHeleneous store items is apparent in every single stitch. Am a repeat purchaser and thoroughly recommend.
Rachel –
Beautifully made, beautifully wrapped. The care and attention Helen puts into her MisHeleneous store items is apparent in every single stitch. Am a repeat purchaser and thoroughly recommend.
Lorna –
The key ring arrived promptly, beautifully packed and is absolutely delightful. Thank you
Emma –
Excellent service as always from Helen.
Made to measure masks are essential! Highly recommend @misheleneous products for quality and design!
Michael Hervey-Murray –
Another excellent product and beautifully packed by Helen
Nicky –
Outstanding service and quality as always.
I absolutely adore my bike bunting and bag.
Thank you so much xx
Lesli-Ann –
They were for presents and they were fantastic, really well made and both people who got them loved them
Jane Summers –
Bought to cheer up my home office. The bunting is a perfect size and really beautifully made. Will be buying more
Jane Summers –
Lively key rings for a BT lover & so beautifully wrapped. Thank you x
Della Sewell –
Fab quality ornament at a reasonable price sent quickly and safely
Della Sewell –
Lovely Border Terrier Badge sold at a reasonable price sent quickly and safely
Janice Rowlands –
Very well made product given as a present.
Natalie –
I don’t order my bunting from anywhere but Helen it’s my favourite and these minis and just too cute
Jayne B. –
I have bought several items from this seller over the years and as always the item was well made, well packaged and quick delivery.
Elizabeth P. –
Beautifully made, obviously wrapped with great love and care, with a personal note from the seller.. My daughter adores it, particularly as each one is unique.
Emma –
Originally bought one as a gift for my mother but I had to have one too. Essential for any Border Maniac!! Excellent friendly service!
Emma –
Excellent quality and very cool products from Helen as always! Highly recommended. Prompt delivery and friendly service!
Jacqeline J. –
Fabulous bandana, great quality as usual
Kate Taylor –
Beautifully hand crafted as always. Helen’s products make the perfect gift.
Letizia –
Well made and so cute! I bought it as a gift, but I’m tempted too keep it for me own dog!
Letizia –
Charming toys! Will make a wonderful Christmas gift!
Lorna Saddler –
Very Happy
Nicky –
Excellent service and product.
Delivered quickly. Thank you.
Joanne Green –
A really unique gift that was loved by both its furry and human recipient ❤️❤️❤️
Joanne Green –
Beautifully made and being very much enjoyed by its doggy recipient ❤️❤️❤️
Mary L. –
Lovely bandana, thanks again MisHelenEous.
Mary L. –
Lovely item, everything from MisHelenEous is great quality, wrapped beautifully and arrives quickly.
Mary L. –
Another lovely item from MisHelenEous – always great quality.
Rebecca Coughlan –
Loved my order from mishelenious. Such pretty packaging and attention to detail as well as beautiful products too!