Room In The Roof Crafts believes passionately in product quality and customer service.
I you have any queries, please firstly e-mail me here and I will do my utmost to answer your question or resolve the issue.
If you are dissatisfied with your purchase, you may return it to me within 14 DAYS from day of recipt - UNUSED, where possible with an UNOPENED cello bag and with ALL the ORIGINAL PACKAGING - stating YOUR REASON for return. I cannot refund return postage. If the item(s) are found to be defective, I will issue a refund or replace the product free of additional charge.
I cannot accept return or refund for personalised items unless damaged, and you follow the above steps. In this case I will THEN offer a refund or a replacement product free of additional charge.
In the unlikely event of items going missing in transit, please e-mail me as soon as possible at Room In The Roof Crafts, and I will work with Royal Mail to resolve this issue.