This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through numonday.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including nuMonday or any third-party services you access through nuMonday. Please refer to nuMonday’s Privacy Policy for more information.
Information We Collect
To fulfil your order, you must provide us with certain information (which you have authorised nuMonday to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you purchase. You may also choose to provide us with additional personal information, such as for custom/personalised orders, or if you choose to contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the nuMonday Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the nuMonday Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• nuMonday. We share information with nuMonday as necessary to provide you our services and comply with our obligations under both the nuMonday Seller Policy and nuMonday Terms of Use.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
• Within the RobinAndRoseHandmade team. Your information, such as your name and address, personalisation information, and order information, will need to be shared within our team to be able to fulfil your order and deliver it to you.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us directly.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, I, Bethany Storer, am the data controller of your personal information. If you have any questions or concerns, you may contact us at robinandrose19@gmail.com
