Beadz Galore General
terms and conditions
Thank you
for your interest in our products! Below are the terms and conditions that
apply to your purchase, they are here to explain your rights and if you have
any questions you are always welcome to contact us and we will be happy to
explain how this works. What is covered here are things such as who you are
purchasing from (section 1), how to make an
order (section 2), prices (section 4), shipping and
delivery (section 6), right to
withdrawal (section 7), and warranties
(section 9). We hope that
you will enjoy your purchase!
General # { #section_1 }
These
general terms and conditions (the “General Conditions”) apply when you
(“Customer” or “you”) place an order from Giftz Galore Ltd (“Company”, “us” or
“we”) on tictail.com/beadzgalore, (the “Website”).
By
accepting these General Conditions, you confirm that you are at least 18 years
old or have your legal guardian’s permission and that you will comply with the
General Conditions. You also confirm that you have read the information on
personal data and cookies and approve the use of such data in accordance with Tictail's Privacy Policy.
We sell
products to multiple jurisdictions and these General Conditions are set out to
be global . Still, depending on the jurisdiction in which you live, mandatory
law may also apply. We respect such applicable laws and nothing in these
General Conditions shall be seen as a limitation of your mandatory statutory
rights, if such laws provide greater rights for you than set out here.
By accepting
these General Conditions, you understand and accept that any order, purchase or
transaction is made exclusively between the Company and the Customer, and that
Tictail AB, Tictail Inc — as a platform provider - is not responsible for any
content, interactions or transactions made on
tictail.com/beadzgalore
.
Orders etc. # { #section_2
}
When you
receive an order confirmation from us your purchase order is accepted and a
purchase agreement is entered into. We encourage you to save the order
confirmation for any future contacts with us. We may deny a purchase order for
various reasons, for example if you provide incorrect personal data and/or have
a record for non-payment of debt.
You may
withdraw your order until it has been confirmed by us. We will then refund any
payment that you, or your pay- or credit card company, have made for the order.
We may
cancel an order if the products ordered are sold out. We will then refund any
amount paid and notify you about equivalent products if such are available.
All
products ordered remain our property until we have received full payment for
them.
Customer information etc. #
{ #section_3 }
You are
responsible for that the personal data that you provide us with is correct and
complete.
You are
responsible for all purchases made with your login details. So make sure that
you keep the login details secret and that no unauthorized persons have access
to them. Let us know if you suspect that an unauthorized person have obtained
access to your login details.
Prices, fees etc. # {
#section_4 }
The
prices indicated on the Website apply to orders placed on the Website. All
prices are in the currency stated on the Website and include VAT where
specified (depending on where you reside VAT may however not be applicable to
your purchase). If nothing else is stated on the Website the prices do not
include payment- or shipping fees and these are given separately. Please note
also that local charges (such as currency conversion fees, credit or bank card
fees, sales tax, customs duty etc.) may apply depending on where you live and
local regulations. Such charges are at your expense and will not be refunded by
us.
Special offers # {
#section_5 }
From time
to time we may, for specific products, offer more favorable conditions than
those provided for in these General Conditions, for example with regards to
extended right of withdrawal or free returns. Such more favorable conditions
are valid only for a limited duration of time, until the specific products are
sold out, and may be cancelled by us at any time, and if we do so these General
Conditions will apply without amendments.
Shipping and delivery # {
#section_6 }
Products
in stock are normally delivered within the number of working days shown on the
Website. The expected delivery time for an order is set out in the order
confirmation. In case of delay in delivery, we will inform you and continue to
monitor the order. You may cancel the order if a delivery is delayed for more
than 30 days and the delay is not due to you.
Depending
on delivery method you may be required to pick up the order at a specific
delivery point. You are required to do so within the time specified in the
notification of delivery. If you do not pick up the delivery in time you may be
charged a fee and the order may be sent back to us at your expense. We may also
cancel the order if the delivery is not picked up in time.
Right to Withdrawal # {
#section_7 }
You may
withdraw your order by notifying us within 14 days from the day that you
received the ordered products. You must then send us a withdrawal notification
containing your name, address, e-mail address, the order number and a
specification of which products that the withdrawal relates to, for example by
using the web form on the Website. You must then also, immediately and within
14 days from the date of the withdrawal notification, return the withdrawn
products to us at your expense. You are responsible for the condition of the
products during the shipment back to us and we therefore strongly recommend
that you send these well packaged, in good condition and in their original box
and/or packaging.
When an
order is withdrawn by you, we will refund the price that you have paid for the
products withdrawn, including any shipping costs for standard delivery to you
(meaning the cheapest available method of delivery so you will not get a refund
for extra costs due to that you have opted for express delivery or something
similar). From the amount to be refunded we will however deduct any
depreciation in value of the products if such depreciation is due to that you
have handled them to a greater extent than necessary to determine their
function or characteristics. Shipping costs are further only refunded if the
withdrawn products form a whole order and are therefore not refunded if you
cancel only parts of an order. We will pay the amount to be refunded as soon as
possible and within 14 days of the withdrawal notification. We will however
delay the payment until we have received the withdrawn products or proof that
they have been sent to us (certificate of delivery). The refund will be paid
with the same payment method that you used to pay the withdrawn products unless
otherwise agreed.
Your
right to withdrawal does not apply to contracts which:
relate to a service which
has been fully performed, if by placing the order you have consented to
commencement of performance of the service and acknowledged that there
would be no right to withdrawal after performance of the service;
relate to goods or a service
for which the price is dependent on fluctuations on the market which we
cannot control and which may occur during the period between you receiving
the withdrawn products and your notification to us of the withdrawal of
the order;
relate to goods which have
been manufactured in accordance with your specifications or which
otherwise are clearly personalized;
relate to goods which may
quickly deteriorate or expire;
relate to goods with a
broken seal which are not suitable for return due to reasons of health or
hygiene, and the seal has been broken by you;
relate to goods which, after
delivery, by their nature, are such that they are mixed with other items
so that the items cannot be separated;
relate to a sealed audio or
video recording or sealed computer software and the seal has been broken
by you ;
relate to individual issues
of a newspaper or magazine;
relate to digital content
which is supplied other than on a tangible medium, if you have expressly
consented to delivery in such way and acknowledged that there would be no
right to withdrawal;
relate to cultural events,
sporting events, or any other similar leisure activity, food service,
catering, or any other similar service, accommodation, transportation of goods
or vehicle rental, where we are to provide the service on a specific day
or during a specific period.
Warranty and Complaints # {
#section_8 }
Some of
our products may come with warranties. Information about such warranties is
provided on the Website or in these General Conditions. The order confirmation
is the certificate of warranty. Our warranties cover only original
manufacturing defects and accordingly not faults arising upon or after any
individual changes of the function and/or appearance of the products, such as
rebuilding, upgrading or other configuration of the products.
You may,
within 2 years (or such longer period prescribed by applicable mandatory law)
from the day that you received the products, file complaints regarding products
that are defective according to applicable consumer protection legislation. You
must then send us a complaint containing your name, address, e-mail address,
the order number and a specification of the products that the complaint relates
to, for example by using the web form on the Website. You must also file the
complaint as soon as possible after the discovery of the defect. Any filing of
complaint made within two months from the discovery of the defect will always
be considered filed in due time.
We will
refund you for defective products in accordance with applicable consumer
protection legislation and carry the cost for return delivery of the products
to us. We strive to perform such refund within 30 days from receipt of a
complaint and finding that a refund shall be made, but this time may be delayed
depending on the nature of the product. We also strive to comply with any
guidelines regarding defective products provided by the relevant national
consumer protection authorities. The refund will be paid with the same payment
method that you used to pay the order for the complaint products unless
otherwise agreed.
Limitation of Liability # {
#section_9 }
Where applicable
mandatory law does not provide otherwise, our liability is limited to direct
damages and under no circumstances are we liable for indirect damages such as
loss of earnings etc.
Intellectual Property
Rights # { #section_10 }
The
Website and all its content is owned by us or our licensors and protected by
intellectual property and marketing legislation. This means that trademarks,
company names, product names, images and graphics, design, layout and
information on products, services and other content may not be copied or used
without our prior written consent.
Waiver # { #section_11 }
We
reserve ourselves for any image or typographical errors on the Website, such as
errors in product descriptions, technical specifications, inaccurate prices or
incorrect information with regards to whether a product is in stock. We are
entitled to rectify any obvious errors and, at any time, to change or update
the information on the Website accordingly.
The
images on the Website are for illustration purposes only and do not guarantee
to reproduce the exact number of products that you would receive at an order,
nor the exact appearance, function or origin of the products.
Changes to the General
Conditions # { #section_12 }
We may
change these General Conditions at any time. We will then set forth the changed
General Conditions on the Website and they will enter into force once you have
accepted them (in connection with a new order through the Website or while
browsing the Website).
Governing law and disputes
# { #section_13 }
In the
event of a dispute, we strive to comply with any decision by the relevant
national consumer protection authorities.
Any
dispute regarding the interpretation or application of these General Conditions
shall be governed by and construed in accordance with the laws of the country
or state where we conduct our business and shall be subject to the
non-exclusive jurisdiction of the court at the place of our incorporation.
“Non-exclusive jurisdiction” means that you may bring a claim against us in another
jurisdiction if provided by applicable mandatory law.
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