I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept cancellations. But please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
HOW TO RETURN ITEMS
We offer a return or exchange policy within 14 days of your purchase, excluding personalised items and earrings, as long as they are in their original packaging and condition. Please return all items to the following address, and for peace of mind please obtain a proof of posting certificate.
PO BOX 296
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you have recently purchased a non-personalised item and you're not happy we will process your refund directly to your debit/credit card in the latest of 28 days. If you have any issues please do not hesitate to contact our care team.
We are sorry to hear if you have a faulty item! Before you return your item please give us a quick email at firstname.lastname@example.org or let us know your problem and hopefully we can resolve the issue.
If your order has not arrived in the estimated delivery time please contact us directly or via email, phone or social media and we will try and get your parcel to you as quickly as we can.