I take great pride in my handmade products and hope you like them too. I'm happy to exchange or refund items within 7 days of purchase (minus the shipping costs) as long as they are returned unused and in the same condition you received them in, including all packaging. If you would like to request an exchange or refund please convo me within 7 days of receiving your order. Please do not send anything back without contacting me first, otherwise your return may not be successful. I cannot refund any items which have been worn or damaged by you. For health reasons, I cannot accept returns or exchange of earrings. The cost of returning an item is your responsibility, the original shipping cost will not be refunded. I recommend using a Recorded or International Signed For delivery method to ensure the item is safely returned. This way you can also check yourself that the item has arrived here, I cannot be held responsible for anything until its received. Exchanges and refunds will be processed within 3 working days of receipt of the returned items.