All items are made to order. Turn around is up to 2 weeks from the date of purchase. I am a one woman small business and take pride in my items so I will not rush the crafting time that is required to make my items. Each plaque is hand painted meaning although the design is the same, you may notice small differences if ordering multiples of the same product. Once you receive a confirmation of order email from Numonday, you will not receive another update until the item is ready for dispatch. This will be in the form of an email directly from my Sinister Signs email address. If you do not take it upon yourself to read any of my terms and conditions or item descriptions before purchase, and subsequently decide to complain or feel as though you can speak rudely to me, I reserve the right to cancel the order with immediate effect and refuse future service. Any further attempt at an order will be refunded and dismissed. Bullying of ANY nature will NOT be tolerated.