2. ABOUT US
2.1 We are a company registered in England under company number 12628197 (Simpleness Collection Limited)
2.2 You can contact as follows:
Address: Simpleness Collection Ltd, 71-75 Shelton Street, London, WC2H 9JQ
3. INFORMATION WE MAY COLLECT ABOUT YOU
Information that you provide to us
3.1 We will collect any information that you provide to us when you make an enquiry, provide feedback or otherwise contact us via phone, email, post, our website, or any of our social media accounts (such as our Instagram or Facebook pages);
3.2 The information you provide to us might include:
a. your name, home and delivery address, email, telephone number;
b. social media handle or profile;
c. financial and/or payment details (if you are purchasing a product from us); and
4. HOW WE USE INFORMATION ABOUT YOU AND RECIPIENTS OF YOUR INFORMATION
4.1 We may use your information for the following purposes:
4.1.1 to keep in contact with you about our news, events, new website features or services that we believe may interest you (provided that we have your permission to do so) and sharing your information with our marketing services provider (either on the basis of your consent where we have requested it, or our legitimate interests to provide you with marketing communications where we may lawfully do so);
4.1.2 to administer orders made from our website or via other means, and sharing your information with our delivery service providers (on the basis of performing our contract with you);
4.1.3 to process your entry to any competitions or prize draws (either on the basis of your consent, or performing our contract with you);
4.1.4 to carry out research about general engagement with our website, products, services (either on the basis of your consent where we have requested it, or our legitimate interest in providing the right kinds of products and services to our website users);
4.1.5 to provide customer service and support (on the basis of our contract with you), deal with enquiries or complaints about our products or website and share your information with our website developer, delivery service provider, payment services provider as necessary to provide customer support (on the basis of our legitimate interest in providing the correct products and services to you).
5. THE BASIS ON WHICH WE PROCESS YOUR INFORMATION
5.1 We will only ever use your personal data on the following grounds:
5.1.1 performance of your contract with us and the provision of our goods to you;
5.1.2 4.1.2 your consent (where we request it);
5.1.3 our legitimate interests (see paragraph 4.5 below); or
5.1.4 compliance with our legal obligations.
5.2 this includes the ability to:
5.2.1 protect, investigate, and deter against fraudulent, unauthorised, or illegal activity, (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so); and/or
5.2.2 enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees and share your information with our technical and legal advisors (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so).
5.3 Where we refer to using your information on the basis of our “legitimate interests”, we mean our legitimate business interests in conducting and managing our business and our relationship with you, including the legitimate interest we have in:
5.3.1 personalising, enhancing, modifying or otherwise improving the services and/or communications that we provide to you;
5.3.2 detecting and preventing fraud and operating a safe and lawful business; and/or
5.3.3 improving security and optimisation of our sites and services.
5.4 Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing, please refer to details of “Your Rights” in paragraph 8 below.
6. WHO WE MIGHT SHARE YOUR INFORMATION WITH
6.1 In connection with the purposes and on the lawful grounds described above, we may share your personal information with third parties. These include:
6.1.1 third parties we work with to deliver our business (including for example third party providers of services including: delivery partners, hosting, operating or developing the website and database, site and app analytics, digital advertising and marketing, information storage, and technical assistance);
6.1.2 any other third parties (including legal or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
7. HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR
7.1 We will retain your information for as long as it is current (i.e. it is necessary to provide you with the services that you have requested from us). We may however, retain the information for longer periods where it may reasonably be required for legal proceedings or to deal with tax issues.
8. YOUR RIGHTS TO THE INFORMATION WE HOLD ABOUT YOU
8.1 You have certain rights in respect of the information that we hold about you, including:
8.1.1 the right to ask us not to process your personal data for marketing purposes;
8.1.2 the right to request access to the information that we hold about you;
the right to ask us to rectify, limit, cease processing or erase information we hold about you in certain circumstances.
8.3 Please note that we may need to retain certain information for our own record-keeping and research purposes. We may also need to send you service-related communications relating to any website user account even when you have requested not to receive marketing communications.
8.4 You also have the right to lodge a complaint about us to the UK Information Commissioner’s Office (https://ico.org.uk/) or the relevant authority in your country of work or residence.
9. CHANGES TO THIS PRIVACY NOTICE
9.1 We may make changes to this Privacy Notice from time to time. We will post any changes to our site or notify you of any material changes by e-mail.