Refunds and Exchanges
You have 7 days after you receive your purchase to contact me if you have any concerns. I will replace (where possible - some items are unique), repair or replace if your item arrives not as described.
I work hard to make sure all of my customers are happy - please do not hesitate to contact me with any concerns or a questions.
I will issue exchanges if you change your mind, but only once you have contacted me within 5 days of receipt of the item & then returned the item in the original packaging - however there will be a restocking charge of 10%.
Refunds are accepted in exceptional circumstances however there will be a restocking fee of 10% and an hourly rate of £8.00 for items under £30.00, £12.00 for items up to £50.00 and £15.00 over £50.00 for the time taken to hand make the item.
Earring returns are subject to an ear hook replacement fee, as the hooks cannot be resold.
Earring Studs are not exchangeable or refundable do to hygiene reasons
The buyer pays the shipping costs for returns
Refunds will not be given for custom order, as an emailed photo of the item will be sent prior of completion of the purchase
Please contact me if you have any issues as customer satisfaction is very important to me