Information we Collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you are ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.
Why we need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
a) As needed to provide our services such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
b) When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
c) If necessary to comply with a legal obligation or court order or in connection with legal claim, such as retaining information about your purchases if required by tax law.
d) As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
a) Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as delivery companies. We will share your personal information with these third parties, .but only to the extent necessary to perform these services.
b) Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
c) Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that is reasonably necessary to:(a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies: (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety or our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period:1year.
Your rights:
a) Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
b) Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
c) Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
d) Complain, If you reside in the UK and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of UK data protection law, Loles Cosmetics UK is the data controller of your personal information. If you have any questions or concerns, you may contact us at lolesltd@gmail.com
Our website address is: https://www.loles.co.uk Comments
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How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their usual profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Should you consent to receiving a review invitation during the checkout process, after placing an order, the product details and your email address from the order will be shared with our third party reviews provider (CusRev.com) for the purpose of sending you an email from feedback@cusrev.com, soon after your order is completed, to ask you for a rating and review.
Benjamin G. –
Excellent soaps, quick dispatch