I ship from the UK. Please be aware that any custom fees incurred on international orders are the responsibility of the buyer.
Approximate delivery times are 3-4 weeks production time plus shipping: 1-3 working days in the UK, 3-5 working days to Europe and, 5-7 working days to the rest of the world. Please note that this estimates are indicative only and not guarantees and as such should not be necessarily be relied upon. I do not accept any liability for delayed delivery caused by any third party.
The majority of orders will arrive within the delivery times stated above, however, please allow at least 10 working days for UK delivery & 30 working days for international delivery before contacting me, as I am are unable to investigate with couriers until this time has passed. Lost items cannot be refunded by Knitlandia until Royal Mail closes the claim.
I accept no liability for undelivered parcels where you provided an incorrect or invalid delivery address and/or failed to collect the order form the delivery address specified.
In the event that the package is returned to me because it was refused or not collected after delivery has been attempted or because address provided was incorrect, no refund will be issued. I will be happy to resend the item(s), but it will be the buyer's responsibility to pay for an additional delivery.