Processing time
The time I need to prepare an order for dispatch varies.
UK ORDERS are sent by Royal Mail and can be tracked if you prefer just let me know. Once shipped items and shipping addresses are dispatched these cannot be amended or changed. If you make a mistake in your shipping details please email helensimonejohnston@outlook.com as soon as possible.
Helen Simone Textiles Printer is not responsible for any missed deliveries, non collected deliveries, or deliveries returned to sender. This is the responsibility of the customer. If this occurs the item may be reshipped for a further fee, and does not guarantee a refund.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
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