Returns are accepted providing Harmony by Gifts is contacted within 7 days of receipt of goods, in writing by email or contact form. For any items claimed to be faulty or mis-described, photo evidence will be requested and a full refund, or replacement item will be applied as agreed upon contact. Items being returned for any other reason, will be returned at the buyers own expense. Refunds can take up to 10 working days to process once agreed. Refunds will be issued on a full or partial basis as agreed upon contact.
Cancellations:- Buyers have up to 7 days after receipt of goods to notify Harmony by Gifts, in writing by email or contact form, if they wish to cancel an order. The buyer is responsible for returning goods within 30 days at their own expense, unless prior agreement is obtained for Harmony by Gifts to cover return postage costs prior to your return.
Amendments- Orders may be amended if Harmony by Gifts is contacted prior to dispatch. Please note that for some items, it may be necessary to cancel and refund the original order, before placing the amended order. We will notify you if this is applicable.