Refund and Returns Policy
Shop Stephanie
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged ( PHOTOGRAPHIC EVIDENCE WILL BE REQUIRED ) or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us @ office@shopstephanie.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged but this excludes pre loved items . If you need to exchange it for the same item, send us an email at office@shopstephanie.co.uk and send your item to 84 Fane Way Maidenhead Berkshire SL6 2TT
Shipping returns
To return your product, you should mail your product to: Shop Stephanie 84 Fane Way Maidenhead Berkshire SL6 2TT
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at office@shopstephanie.co.uk for questions related to refunds and returns.
