You are entitled under our returns policy, to return an item within 30 days of purchase. Your item must be in its original unopened packaging.
If you wish to return your item and it is less than 30 days since you bought it, please send it to:
The Crafty Kit Company, 21 High Street, East Linton, East Lothian, EH40 3AA. Please enclose your original invoice and your reason for returning the item.
If you are returning an undamaged item, you are responsible for paying for your own shipping costs. We recommend using a trackable shipping service and/or purchasing shipping insurance for items over the value of £50 as we cannot be held responsible for missing parcels.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return is considered to be in its original and unopened condition.
If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If your product is faulty or has arrived damaged, please send us an email at [email protected] with details of the fault. Please include images if possible.