What is your returns policy for hats?
I am happy to accept returns of unworn hats with their tags intact within 14 days of receipt. Bespoke (custom) orders are non-returnable unless faulty. For full terms, see shop policies.
I am more than happy to help with colours or discuss custom options prior to ordering. Please request a free colour swatch to ensure it is suitable, as colours online may vary between monitors.
In the unlikely event of your headpiece arriving damaged, please notify me within 48hrs of delivery/collection and return within 7 days.
What is your returns policy for jewellery?
I am happy to accept returns of unworn jewellery (see exclusions) within 14 days of receipt (international customers please contact me within 3 days to notify of return, & mark the box as RETURNED ITEM). Items must be returned unworn & in its original packaging.
Bespoke designs & rings that have been made to the size are non-returnable unless faulty. Customer satisfaction is of the upmost importance to me, so should you find you have ordered the wrong ring size, I am happy to exchange for a different size once. A fee of £4.00 to cover postal costs will be incurred so please measure before ordering.
Postage is non-refundable. All return postage costs are covered by buyer unless faulty.