What is your returns policy for hats?
I am happy to accept returns of unworn hats with their tags intact within 14 days of receipt. Bespoke (custom) orders are non-returnable unless faulty. For full terms, see shop policies.
I am more than happy to help with colours or discuss custom options prior to ordering. Please request a free colour swatch to ensure it is suitable, as colours online may vary between monitors.
DAMAGED/FAULTY HATS
In the unlikely event of your headpiece arriving damaged, please notify me within 48hrs of delivery/collection and return within 7 days.
What is your returns policy for jewellery?
I am happy to accept returns of unworn jewellery (see exclusions) within 14 days of receipt (international customers please contact me within 3 days to notify of return, & mark the box as RETURNED ITEM). Items must be returned unworn & in its original packaging.
EXCLUSIONS:
Bespoke designs & rings that have been made to the size are non-returnable unless faulty. Customer satisfaction is of the upmost importance to me, so should you find you have ordered the wrong ring size, I am happy to exchange for a different size once. A fee of £4.00 to cover postal costs will be incurred so please measure before ordering.
RETURNS POSTAGE
Postage is non-refundable. All return postage costs are covered by buyer unless faulty.