If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within 14 working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown on the envelope. We cannot accept returns of DVDs, computer software that has been opened or fabric cut to your specific requirements. All fabric sold is classed as a bespoke item under the trade regulations and is therefore exempt from The Consumer Protection (Distance Selling) Regulations 2000 and cannot be returned or exchanged. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective and therefore postage and packaging charges are not refundable.