Due to the nature of our goods, unfortunately we are unable to offer refunds.
All attempts are made to ensure that your order reaches you in good condition, however sometime problems occur with shipping. Once an order has been shipped/ posted it is out of our hands. If you wish to have more peace of mind about your order reaching you, and wish to ask about the progress of an order, please be aware that this is only possible if you have selected a tracked shipping option.
To ensure that your order reaches you in good time before your special event, please make sure that you place your order in good time. Each card is carefully handmade, which takes time.