I trust that you will be happy with your purchase, but should there be a problem with it, please contact me immediately upon receipt thereof.
Distance selling regulations apply, but not to personalised items. Any item received which has been personsonalised correctly according to your order, is not refundable, as this cannot be resold.
Should you receive your order and it is faulty or there is an error with it, please contact me and I will rectify this as soon as possible.
If you have commissioned a piece of jewellery, payment will be in advance for this and may not be fully refundable if you cancel this order, especially if materials have been ordered in especially to make your piece.
All returns require advance agreement, so please contact me before you return something.