We (Rebekah and Janet) design EVERY piece ourselves, therefore copyright strictly belongs to Morganna Craft since 2010.
If you would like to commission a similar piece to something you see on our website or social media pages please note: it will NOT be identical, because each piece of work is drawn free hand, it will be completely unique to your specifications.
While our photography skills leave a lot to be desired, we do take every photograph of our items ourselves and endeavour to make them as accurate a representation of the piece as possible.
All handmade pyrography items are made from reclaimed or rescued wood whenever possible, and is from renewable wood sources when not, this means these items may include unique natural features or faults.
We’re totally informal so feel free to ask any questions or requests you may have. I promise we don't bite unless provoked or offered cake...
We ship our items using Royal Mail unless you have specified an alternative preference in an email or message.
All postage quotes we give are relevant to UK and Standard International.
We work from our home in Llanelli, South Wales. It is an animal-friendly home, but we do our best to keep them away from the stock so hopefully you shouldn't receive an unwanted free gift of cat or dog hair.
For The Best Care Of Your Item:
We add a protective finish of wax or balsam to our pieces - EXCEPT Kitchenware. Kitchenware items - spoons, spatulas, chopping boards, etc - are left as untreated wood so they are hygienic and safe for use. We recommend giving them a quick rinse before initial use.
As with all wooden kitchen items, our Kitchenware items are not impervious to staining or wear, and will darken or dull over time and with use (especially you’re a curry fan).
We can add an outdoor varnish for commissions on request, but please bear in mind this takes a lot of extra time and possibly at a small extra cost depending on the size of the item.
During the commission-making process we are diligent in our communication and will send you step-by-step sketches of designs BEFORE any burning commences or any payment is taken - this gives you the option to be absolutely happy with your order before the commitment of payment.
Personalised goods cannot be returned unless there has been an error in shipping and you receive an incorrect item.
Once a design is finalised or an inscription requested a PayPal invoice including the calculated postage cost is sent. Burning will not commence until the invoice amount is paid in full. Because of this we cannot offer commission purchases through the website payment feature, however as mentioned before you can pay by card from the PayPal invoice email.
We try our absolute best to complete an order in a timely manner and give a projected timeline during correspondence before payment is requested - this gives you the freedom to cancel your order without pressure if you are unhappy with the quote we give you.
We keep all proof of postage should the worst happen and your item does not arrive.
If an incorrect item has been received we will refund the postage cost for the item to be returned to us while we send you the correct item (with hugs and kisses and a big apology!).
For obvious hygiene reasons we cannot accept returned earrings - no matter whether inscribed or not - sorry!