Wire hair-wrap ( decoupage)

RETURNS
If you want to return an item, email us at extratotes@mail.com or send a message via social media with details of your purchase including which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions as per below, we will issue you with a returns address.
* Returns on limited edition- 1 of a kind Items/Products 
* Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on handmade items, as these cannot be sold to anyone else as a “new” item .
* Returns on Products Return within 14 days of buying item via our Numonday store account for full refund minus postage cost.
* Lost in Transit if Product Returned We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.
* ITEMS MUST BE RETURNED IN SAME CONDITION THEY WERE SENT OR NO REFUND WILL BE GIVEN.
CHANGE OF MIND
* Change of Mind on handmade Products Unless there has been an error on our part, or the item you purchased is defective, we cannot accept a return if the product has been personalised/customised to your specific requirements and the order has been fulfilled correctly, as these cannot be sold to anyone else.
* Change of Mind on Non-Customised Products 
* Products returned to us because you have changed your mind must be in perfect re-saleable condition, and we must be contacted in 14 days from the received date.  You have up to 14 days from the date you contact us to return the item to us.  Buyer is responsible for return postage.
PLEASE NOTE: item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.
DEFECTIVE ITEMS
If you return an item, whether customised or not, because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 28 days of delivery.
NON-DELIVERY
Every item you buy via Extra Totes (via our Numonday shop) is sent via Royal Mail- if you have not received your item after 14 working days please contact us so that we can rectify.  We will contact the delivery service and a full investigation will take place.
If you do not contact us within 90 days of your order date then we will not be liable for a refund or replacement because it is then too late to track and make a claim with the courier/postal company.
 LIABILITY
Unless otherwise agreed in writing, Extra totes maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question ("Payment Amount").
Extra totes shall not in any event be liable to you for:
Any direct loss; Or Any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer. Nothing in these conditions of sale shall exclude or limit the liability of extra totes for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.  We are not responsible for delays in postage due to things we have no control over ie: a natural disaster, pandemic or d=general postal delays.  Any and all timings given are estimates only.
Please be sure you are happy purchasing any handmade item before you commit to buy.