Candle with image – kingfisher

£15.00


Ships From: United Kingdom (UK)

By Floral Flames Categories: ,

Description

This candle is 100% handmade, which means it’s not only hand decorated but also built from scratch.

The candle is an unscented, indoor candle, which is approximately 12cm high, 11cm in diameter and weighs 1,2kg. It is made from high quality paraffin, 15% stearic acid and the highest quality, ISO certified, original WEDO wicks.
*vegan friendly option without stearic acid available – send the message

The candle has two of the same image on both sides, which are not glued to the candle, but heat transferred onto the candle by hand.
Images are designed by me or, according to copyrights, are under the license of ‘free for commercial use’.
Because of the candles’ large diameter and type of wick, when following instructions, it will burn over 60 hrs and the picture will stay in place, without any small pieces falling from the candle.
Therefore, after burning, you can add a tea light candle WITHOUT the metal container and now have a beautiful lantern.

Each candle is packaged in a branded cardboard box (ready gift box with a white tissue), alone with a ‘Certificate of Originality’ and burning instructions.
The time of completing an order is 3-5 working days (not including delivery), but you can contact me to ask me whether a faster completion is possible.

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Privacy Policy

The Privacy Policy describes what personal data is; how, when and for how long we collect your personal information; if share information when you are our customer. We collect your personal information which may include your name, mobile/landline number, address, alternative address (or safe place for the delivery), email address, images you are the owner of and wish to use with the COMMISSION ORDERS and your agreement/disagreement to put them in the public on social media. We also collect the entire mutual conversation between us and the customer, when you send any direct messages to us (social media, mobile, what's app, email) and when you provide feedback. We do this as a proof of purchase and a way to learn and improve our communication with you (a potential client). REMEMBER: We don't need and do not store your sensitive data (such as medical information), as long as you do not give them to us unintended during conversation however, we won't use them in any way or share them with anyone. All of this information has IT and paperwork versions of it, and both are kept highly secured. We collect and use this data: These are mandatory: -when you make orders (online & distance selling including commission orders); -when you purchase the item (online & distance selling including commission orders); -when we need to deliver your purchases to you; -when you need our repair services; -when we send you service messages by e-mail such as: order confirmations, payment confirmations and order updates; -when you sign in or login to your account on our website (signing in is optional); -accountancy purpose (e.g. mail cost, delivery proof); -when you send us a message via a contact form on our website; This is optional: -when you make a subscription, and we send you information by email about new products and services (it is automated, and you can unsubscribe at any time); The General Data Protection Regulation states that your information should not be kept for longer than required to provide you with our services, but accountancy records last 7 years and after which data will be securely deleted or destroyed. We DO NOT, and WILL NOT, sell any of your personal data to any third-party company – including your name, address, email address or credit card information. The only ones who have access to view your personal information are us and our trusted accountant Miltax Ltd and Revenue Office for the tax purpose. If you would like to submit a Subject Access Request or exercise your right to be ‘forgotten’ or if you have any questions about your personal data or our privacy policy, please send an e-mail to enquiry@floralflames.co.uk or send a text message on 07476 003 261 and we will response as soon as possible. Your request can be made in writing or verbally. If it is ok with you, we prefer a written version, but it doesn't have to be formal. Your rights according to UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA) 2018. >Your right to be informed if your personal data is being used https://ico.org.uk/your-data-matters/your-right-to-be-informed-if-your-personal-data-is-being-used/ >Your right to access and get a copy of your personal information https://ico.org.uk/your-data-matters/your-right-to-get-copies-of-your-data/ >Your right to rectification (challenge the accuracy of personal data to be corrected) https://ico.org.uk/your-data-matters/your-right-to-get-your-data-corrected/ >Your right to erasure (or right to be forgotten - get your data deleted) https://ico.org.uk/your-data-matters/your-right-to-get-your-data-deleted/ >Your right to limit how organisations use your data https://ico.org.uk/your-data-matters/your-right-to-limit-how-organisations-use-your-data/ >Your right to data portability (transfer your data to another organisation if 'technically feasible') https://ico.org.uk/your-data-matters/your-right-to-data-portability/ >Your right to object to the use of your data (you can stop or prevent the organisation from using your data) https://ico.org.uk/your-data-matters/the-right-to-object-to-the-use-of-your-data/ >Your right to prevent automated processing https://ico.org.uk/your-data-matters/your-rights-relating-to-decisions-being-made-about-you-without-human-involvement/ >Your right to raise your concern about how your information is handled. https://ico.org.uk/your-data-matters/raising-concerns/ >Your right to make a complaint https://ico.org.uk/make-a-complaint/ We reserve the right to change our privacy policy, whilst of course keeping it within all the relevant legislation and guidelines. We will do all that we can to ensure that these pages show the most up-to date information at all times. We may notify you of such changes by uploading the revised Privacy Policy on the Floral Flames website. COOKIES All general information about cookies: what they are, why we need them, how to delete them and more you will find follow links below https://www.allaboutcookies.org/ https://www.aboutcookies.org/ (including a Cookie Recipe :D) We may also store information about you using cookies (files which are sent by us to your computer or other access device), which we can access when you visit our site in future. We do this because the storage of data is required for the script to function properly and to provide you with the best service. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. WARNING! Restricting the use of "cookies" or deleting them may affect some of the functionalities available on the website. Our cookies (floralflames.co.uk) : Strictly necessary cookies 1 Cookie key / Domain / Cookie type / Expiration / Description _GRECAPTCHA /.google.com /re-captcha / Third party / 6 months / >Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. Performance cookies 2 _ga / .floralflames.co.uk / First party / 2 years / >This cookie name is associated with Google Universal Analytics which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. _gid / .floralflames.co.uk / First party / 1 day / >This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews. _gat_gtag_UA_181246479_1 / .floralflames.co.uk / First party / 1 minute / >This cookie is part of Google Analytics and is used to limit requests (throttle request rate). _fbp / .floralflames.co.uk / First party / 3 months / >Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. NID / .google.com / Third party / 6 months 3 days / >This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites. Functionality cookies 2 __stripe_mid / .floralflames.co.uk / First party / 1 year / This cookie is associated with Calendly, a Meeting Schedulers that some websites employ. This cookie allows the meeting scheduler to function within the website. __stripe_sid / .floralflames.co.uk / First party / 30 minutes This cookie is associated with Calendly, a Meeting Schedulers that some websites employ. This cookie allows the meeting scheduler to function within the website. Unclassified cookies 1 m / m.stripe.com / Third-party / 2 years External (transmitted) cookies, used by any website partners (e.g. Google, Facebook, Instagram, YouTube, Pinterest, etc.), are additionally subject to their own privacy and protection policy, and are associated with website dissemination or anonymous statistical analysis audience. You can refuse to consent to the use of cookies by changing your browser settings and blocking the saving of cookies. https://www.facebook.com/policies/cookies https://support.google.com/analytics/answer/6004245?hl=en#zippy=google-analytics-cookies-and-identifiers https://www.ig.com/uk/cookies https://policy.pinterest.com/en-gb/cookies https://www.paypal.com/uk/webapps/mpp/ua/cookie-full https://stripe.com/cookies-policy/legal https://www.numonday.com/legal/

Terms and Conditions

Welcome. Floral Flames is a small and local family business (reg.no. UTR 9500269654). We make indoor candles, wax lanterns, and wax decorations. We also provide distance and online selling for these products, with possible repair services for accidental damages or damages caused by not following given instructions. We are a ‘Mother & Daughter’ team. My name is Kat Bujak, I am the founder and owner of ‘Floral Flames’ Art Candles & Lanterns. My daughter’s name is Karolina, she is a student at an Art’s University, and the editor of Floral Flames. In these Terms & Conditions (T&C): ‘we’, ‘our’ and ‘us’ refers to ‘Floral Flames’ and ‘you’, ‘your’, ‘customer’ refers to the person using our site to buy handmade goods from us; ‘our site’ refers to: *website: https://floralflames.co.uk/; *FB page: https://www.facebook.com/FloralFlames/ (including Messenger); *Instagram account: https://www.instagram.com/floralflames.candles/; *Pinterest: https://www.pinterest.co.uk/floralflamescandles/; *nuMONDAY: https://www.numonday.com/shop/floral-flames/; If you don't understand something from the Terms & Conditions and want to talk to us to clear any doubts, please contact us by email: enquiry@floralflames.co.uk, telephone: 07476 003 261 (Tue-Sat 9am-6pm) or by FB messenger (we will respond as fast as it is possible). Please carefully read the following Terms & Conditions before you buy anything on our site, and double check that the products contain everything that you want and nothing that you are not willing to agree to. A personal copy of the Terms and Conditions can be sent to you if you directly message us and request one. We have the right to amend our Terms and Conditions. If you subscribe to our newsletter you will receive an email with all the updates and more. You have the right to disagree with the said amendments, unsubscribe to the newsletter, cancel any purchases and/or delete your account. TERMS AND CONDITIONS GENERAL If you buy goods on our sites, you agree to be legally bound by these T&C’s and any documents referred to in them. You may only buy goods from our sites for non-business reasons. The T&C are only available in English. No other languages will apply to the T&C’s. We don't accept any form of anti-social behaviour on our sites. All use of our website must be lawful and not injurious to any third party. All offensive, insulting, and rude comments (incl. racist, sexist, and homophobic slurs) will be reported and removed from our sites, and profiles will be blocked. Actions that are not permitted on our sites: -breaking into user accounts or using malware against our site; -posting any links, to other sites for example, in your comments or feedback, posting any kind of pictures without our permission; -copying any of the content or images contained within our web pages for commercial purposes without our written consent; -copying, editing, changing, and removing watermarks from our pictures or disseminate under a different brand than Floral Flames; You must also not use our website in any way that undermines the credibility of the Floral Flames or harms it in any way. If you are not sure what actions are allowed (except purchasing items, reading articles, making comments, giving feedback, or adding likes/dislikes ect) on posts, please ask or take no action. PRODUCT INFORMATION We make indoor candles, wax lanterns, and wax decorations. These products are 100% handmade and some of them are made with: - 85% high quality paraffin wax, with the oil content of 0.5% or less (some products up to 1%), and 15% of stearic acid; - or 100% high quality paraffin wax (oil content 0.5%); - or 100% of soy wax; - and best quality WEDO wicks certified according to EN ISO 9001:2008 (candles) Due to the use of different monitors and light effects, the actual colour of the item might be slightly different from the colour seen on the picture. Because of the nature of handmade goods, the given size is approximate and may vary 1-1.5 cm. Each product must be used accordingly to its purpose and to the warning label attached to every product. The time of burning is the specified ‘maximum time of a single burning (candles)’ written on the warning label, provided with every purchase. You can check out all the warning labels here, if happened to misplace or lose the copy we gave you with your purchase. GIFT VOUCHER On our website shop you will find gift vouchers with the values of £10, £15, and £20. They all are virtual products which will be sent only to your email, with a unique number and the expiry date (exactly 1 year after the purchasing) after the email that confirms your full payment. COMPLEMETARY PRODUCTS On our website shop you will also find complementary products available for purchase, to the main products made by us, that can be used alongside those main products e.g. long matches, or lighters (random colours). REPAIR SERVICE This is a local 'DROP-COLLECT' service unless the buyer will cover the cost of the postage (return and outgoing) along with the cost of repair service and the estimated cost of repairing first. This service is only possible for products made by Floral Flames, that are accidentally damaged or were incorrectly used. The repair service depends on the level of damage and it is available after the agreement of both sides, like the collection of the product or charges of the repair. The repair service includes: -refilling larger candles (1-2 kg) up to 3/4 of the candle; -covering internally broken, large candles by organza; -painting naturally faded dry flowers with coloured wax and more (please ask). Some of the seriously (but possible to be repaired) damages may require prepayment (after agreement). The order of repair service must be sent via email repairs@floralflames.co.uk and have your name, address, email address, mobile number, receipt (or other payment confirmation) and a description of the problem and a picture of the damaged product (if possible). We will send you a summary of your order with the order number and the cost of service and Bank details. The cost of service can be paid via Bank Transfer if the repaired item is sent back via mail service or cash/card on the day of scheduled collection. Unpaid services result in no goods being released, until the payment of repair service is made. PURCHASE POLICY Currently, we are only selling within the UK. You can buy our products by either purchasing: -on our FLORAL FLAMES website (1); -on our nuMONDAY shop: https://www.numonday.com/shop/floral-flames/ (2); -making an order on our Facebook Page/Instagram account (3) -or visiting local markets that we attend (4). (1) On our website shop, using ‘add to basket’ button and follow the next instructions. Creating your own account is not mandatory to make a purchase and you can do it as a guest. However having your own account has lots of benefits e.g. you can view your purchase history and you can have occasional discounts. Your order will be processed after the full payment is credited to our account. If you’ve made a mistake in your order please contact us immediately to correct made errors as fast as possible. You can do this by: -filling out a contact form on our website (here); -emailing us at enquiry@floralflames.co.uk; -phone call or text message 07476 003 261; -sending us a message on What’s app and please give us as much information as you can when doing this (e.g. your name, order no, etc). Once the order is placed, you will receive 2 emails: the first with a confirmation that the order you have placed has been acknowledged, and a second with the confirmation of full payment and a confirmation that the order is now in the process of realization. (2) On https://www.numonday.com/shop/floral-flames/ , using ‘add to cart’ button and follow the next instructions. (3)On our Facebook Page/Instagram account, clicking on the link in our bio, and you will be redirected to our website shop (see 1) or on https://www.numonday.com/shop/floral-flames/ (if our website is under construction) or you can make an order using the message button and sending us the details of ordered item and follow the next instruction. Depending on availability and the level of difficulty, the realization of an order may take from 3 to 14 business days from the date of purchase (this does not include the time of delivery), but if you need a product for a special date, do not hesitate to contact us and ask whether a faster completion is possible. Be aware that during pre-Christmas time, the time of waiting may be even longer. (4) Information about the next upcoming market can be found on our website (click here). Alternatively, you can personally ask us about the dates by calling or sending us a message (Facebook, Messenger, email); or subscribe to our newsletter to be up to date* *DUE TO COVID-19 MOST OF THE MARKET ACTIVITIES ARE CANCELLED. WE WILL INFORM YOU IF THIS SITUATION CHANGES. COMMISSION ORDERS Special orders that include personal messages like names, dates, and images along with orders with a large number of personalized items, have an individual price, delivery time, payment, and refund policy. If necessary, please ask for further details by contacting us by one of the options given above. You must be the owner of the image/picture (copyright) confirmed by a statement from you accompanying said picture/image that you send us with an email. E.g. “I am the owner of the following pictures/images.” Sending the picture, you agree for it be edited if necessary, to make essential corrections e.g. removing the background, to light up or sharpen the image. Making commission orders means that you have agreed to use your photo as the image of your commission order (only). We have the right to refuse orders with obscene/offensive pictures or messages or pictures which you are not the owner of (or if no statement accompanying an image is provided). The commission orders with personal messages; names, dates, images/pictures, or large orders of personalised items need to be paid in full and this will be non-refundable if cancelled/returned by buyer (‘bespoke or made to measure’ items – Consumer Rights 2015). With distance selling (via fb message or an email), before the process of realization of the commission order, you will receive an additional email or fb message with a written summary of all the details, like item description, agreed terms of payment and delivery options. Please respond to this with ‘yes, this is correct’ or ‘no, this is incorrect’. Your order will be processed after the full payment is credited to our account. Please read the summary very carefully BEFORE making the payment. Under Consumer Rights 2015, ‘bespoke or made to measure’ items are not refundable unless faulty. After paying for the order you should receive an email with the information of both the confirmation of payment and that the order is in the process of realization. If you do not receive any confirmation emails, especially a confirmation of payment, contact us immediately. PAYMENT POLICY The full price list is available here and it is the 1st of 3 attachments to this T&C. Prices are clearly stated and do not include VAT, as Floral Flames - Art Candles & Lanterns is not a VAT registered company. • If you’re purchasing using our FLORAL FLAMES website shop, we accept payments by credit/debit cards (Stripe), PayPal and Bank Transfer - follow displayed instruction • If you’re purchasing using our nuMONDAY shop, we accept payments by credit/debit cards (Stripe) -follow displayed instruction. You’ll then receive a confirmation of your order to the email you have given. • At local markets, we accept payments by cash or credit/debit cards via iZettle terminal (PayPal family), on the day. Please note, we can't guarantee proper internet connection and sometimes card payments cannot be taken. Cash payment receipts are available for your demand. Receipts from credit/debit card payments will be sent to your email, or as a text message to your mobile phone immediately after typing the correct email address or mobile phone number on our terminal. • If you’re placing the commission order by Facebook or Instagram message (distance selling) then, after a mutual agreement, we accept payments via Bank Transfer. With summary of your order, along with your exact payment (with the details), you will get all of the essential information: like the account number and sort-code, allowing you to make the payment. The order no. is the reference no. used in order to complete the Bank Transfer. Please keep the bank transfer as a confirmation of payment. This will be your proof of your purchase.

Shipping Policy

Currently, we are only selling within the UK. We usually ship either large letters, small or medium parcels depending on your order:

• Sending a large letter up to 100g with thickness 2.5cm -
(mostly fits set of 3 magnets - envelope) we use Royal Mail service 2nd Class.

• Sending a large letter up to 250g with thickness 2.5cm -
(mostly fits one wax decoration - envelope) we use Royal Mail service 2nd Class.

• Sending a small parcel up to 2kg with dimensions of 45x35x16 cm
(mostly fits 1x candle OR 1x lantern in a single box)
we use Royal Mail SignedFor® service 2nd Class.

• Sending a parcel which weight is more than 2kg
or/and with larger dimensions as above,
we use MyHermes service with signature option.

If you prefer other delivery options than what we provide, please contact us and we can arrange it, but if it’s in the case of returning an item, be aware that we will refund you only the standard outgoing postage (Consumer Rights 2015).

IMPORTANT!
May require a signature upon arrival.

Please be careful if the outside of the parcel is damaged.
Please make sure that this fact is noticed and noted BEFORE you put your signature on the terminal delivery provider or put alongside it.

Our small and medium parcels are insured and your notification about the damage is essential for us to get the refund.
We take a responsibility to deliver you a full-value product (including gift box) however it would be difficult to us to proof that damages were made by mail services.

Collection is free and it is available only after the written agreement (including date and time slot) of both sides - twice a week either on:
Monday 9:30am – 12:30pm or Friday 3:30pm or 6:30pm.

Return Policy

RETURNS, CANCELLATIONS, REFUNDS AND EXCHANGES

RETURNS AND CANCELLATIONS

According to The Consumer Rights 2015, you have 14 days (which starts the day after you receive your order) when you can return the item even it is not faulty and get the full refund including the cost of the outgoing postage.

We only accept returns from the person who bought the item.

We gladly accept returns up to 14 days after purchasing as long as the returned item is unused, undamaged, including the missing parts.

Under Consumer Rights 2015, you won’t get 14 days period when you buy an item that was personalised or custom-made for you (non-refundable unless faulty).

To exercise the right to cancel, you must inform us of your decision to cancel this order by a clear statement on an email to enquiry@floralflames.co.uk as fast as it is possible, and it must be done before the cancellation period of 14 days expires.

To return your purchase, you should address your package to:
Floral Flames
K. Bujak
16 Leaze Road
Melksham, Wiltshire
SN12 7EX United Kingdom
The cost of the postage must be covered by you.

You don’t have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged.
Be aware that putting the ‘Fragile’ warning label visible on the outside of the addressed box is not enough for mail services.

We recommend to use trackable shipping service and insurance cover for items valued more than £20.
After receiving the returned item, we will make a quick inspection. This is done to check whether the goods were unused and met criteria described in our Terms & Conditions, and after this you will receive a message with an approval or rejection notice.

CANCELLATION OF REPAIR SERVICES
You have the right to cancel our repair service.
To exercise the right to cancel, you must inform us of your decision to cancel this order by a clear statement on an email to repairs@floralflames.co.uk and it must be done before the cancellation 14 days period expires.
If you requested to terminate the performance of service during the cancellation period, you shall pay us an amount which is proportionate to what has been performed until you have communicated to us your cancellation of this order, in comparison with the full coverage of the order.
Please be aware that the full repair service of e.g. one big candle usually takes only 1-2 days, so when the job is done, it must be paid in full if you requested cancellation after 3 days for instance.

REFUNDS

We will not be held responsible and won’t make a refund for any returned items that:
-are personalised and not faulty;
-are from the person who didn’t buy the item;
-that we’ve never received
-are received after 14 days or
-are received but damaged because of unproperly packaged postage (you’ve reduced the value of the item).

Refunds can take between 5 and 7 days to process and will be applied to your credit/debit card, original payment method or via Bank Transfer.

The cost for shipping of the returned item (not personalised or faulty) is on the buyer cost (non-refundable).

The cost for shipping the returned faulty item (personalised or not) is our responsibility and fully refundable.

The refund for shipping of returned faulty items will be equal to the cost of a Standard 2nd Class Royal Mail package, in accordance with the weight of the package.
If you chose a more expensive delivery option, you’ll have to pay the difference (Consumer Rights 2015).

RETURNS FAULTY OR DAMAGED ITEMS

It is our responsibility to supply you with goods that meet your consumer rights.
If you have any concerns that we have not met our legal obligations please contact us.
We always make sure that every sent item is packed safely and marked correctly as 'fragile'.
Please be careful, if the outside of the parcel is damaged, take the package but make sure that this fact about damaging is noticed and noted BEFORE you put your signature on terminal delivery provider or put alongside it.
Our small and medium parcels are insured and your notification about the damage (proof) is essential for us to get the refund.
We take a responsibility to deliver you a full-value product (including gift box) however it would be difficult for us to prove that damages were made by mail services.

If the parcel is not damaged on the outside but the item inside is damaged or faulty, we would ask you to send us a picture(s), as soon as it is possible, of the damaged item with a description including your details and the details of the purchase (as much as you can e.g. receipt, the number of order, any confirmation of the purchasing) on an email to enquiry@floralflames.co.uk .
We will also need to know whether you wish for a new product, similar to the same item or just a refund.

To return your faulty item, you should address your package to:
Floral Flames
K. Bujak
16 Leaze Road
Melksham, Wiltshire
SN12 7EX United Kingdom
After receiving the damaged, or faulty item, we will make a quick inspection.
This is done to check whether the goods were used in accordance with the attached instructions and/or our Terms & Conditions, and after this you will receive a message with an approval or rejection notice and with the details of full refund or sending the new item.
Refunds, or dispatching new items, can take between 3 and 5 working days to process.
Refund will be applied to your credit/debit card, original payment method or via Bank Transfer.

If Complementary products are faulty, they can be returned. Every complementary product is tested to make sure it works prior to it being sent, however if you do find that your complementary item is faulty, then they will be refunded.

According to law:
Customers have up to 6 years to make a claim for an item they’ve bought from us.
We must repair or replace the faulty item if you (customer) return it within 6 months - unless we can prove it was not faulty when you bought it.
We can also ask you to prove that the item was faulty when you bought it if you ask for a repair or replacement after 6 months.

EXCHANGES
Some exchanges are possible but only under the written agreement of both sides, including covering the costs of the postage and packaging (contact we via email to enquiry@floralflames.co.uk).

EXCHANGES ARE NOT APPLICABLE TO COMMISSION ORDERS WHICH CONTAIN PRIVATE PHOTO/S, DATES, NAMES, PERSONAL MESSAGE ETC

Shipping costs

Shipping from United Kingdom (UK)
Within United Kingdom (UK) £4.10