My name is Kat Bujak, I am the founder and owner of 'Floral Flames' - ArtCandles&Lanterns.
Floral Flames is a one-person business; reg. UTR 9500269654;
In these Terms & Conditions (T&C):
‘me’, ‘I’ and ‘my’ refers to ‘Floral Flames’
‘you’ or ‘your' refers to the person using my site to buy handmade goods from me
‘my site’ refers to:
*website https://floralflames.co.uk/ (under construction);
*FB page https://www.facebook.com/FloralFlames/ (including Messenger);
*Instagram account @floralflames.candles ;
*Pinterest Floral Flames ;
*NuMonday https://www.numonday.com/shop/floral-flames/ ;
If you don't understand something from the T&C and want to talk to me to clear any doubts, please contact me by:
telephone 07476 003 261 (Tue-Fri 9am-3pm, 4pm-6pm)
message by FB (I will respond as fast as it is possible)
Please carefully read the following Terms & Conditions before you buy anything on my site, and double check that the products contain everything that you want and nothing that you are not willing to agree to.
TERMS AND CONDITIONS
If you buy goods on my sites, you agree to be legally bound by these T&C and any documents referred to in them.
You may only buy goods from my sites for non-business reasons.
The T&C are only available in English. No other languages will apply to the T&C.
I don't accept any form of anti-social behavior on my sites
All use of my website must be lawful and not injurious to any third party.
All offensive, insulting and rude comments (incl. racist, sexist and homophobic slurs) will be reported and removed from my sites, and profiles will be blocked.
Actions that are not permitted on my sites:
*posting any links, to other sites for example, in the comments or feedback
*posting any kind of pictures without my permission;
*copying the content or images contained within my web pages for commercial purposes without my written
*copying, editing, changing and removing watermarks from my pictures or disseminate
under a different brand than Floral Flames;
*you must also not use my website in any way that undermines the credibility of the Floral Flames.
If you are not sure what actions are allowed (except making comments, feedback or adding likes/dislikes) on posts, please ask or take no action.
My products are 100% hand made and some of them are made with:
- 85% high quality paraffin wax, with the oil content of 0.5% (some products up to 1%), and 15% of stearic acid;
- 100% high quality paraffin wax (oil content 0.5%);
- 100% of soy wax;
- candles > best quality WEDO wicks (certified according to EN ISO 9001:2008).
Option ‘vegan friendly’ available: pure paraffin or soy wax.
Due to the use of different monitors and light effects, the actual colour of the item might be slightly different from the colour seen on the picture.
Because of the nature of handmade goods, the given size is approximate and may vary 1-1.5 cm.
Each product must be used accordingly to its purpose and to the warning label attached to every product.
The time of burning is the maximum time of a single burning.
Currently, I am only selling within the UK.
You can buy my products by either purchasing on my nuMONDAY shop (1), making an order on my Facebook Page/Instagram account (2) or visiting local markets (3).
(1) On my nuMONDAY shop, using ‘add to cart button’ and going follow the next instructions.
(2) On my Facebook Page/Instagram account you can order my products using the message button in the Facebook shop or sending me a message with the details of ordered item.
The prices shown on the Facebook page shop don’t include delivery or postage costs.
Depending on availability and the level of difficulty, the realization of an order may take from 3 to 14 business days from the date of purchase.
Be aware that during pre-Christmas time, the time of waiting may be even longer.
This doesn’t include the time of the postage arrival.
(3) Information about the next upcoming market can be found on the Facebook cover picture (which is at the top of the page). As well as, in posts at the end of each month or during the first days of a new month.
Alternatively, you can personally ask me about the dates by calling or sending me a message (Facebook, Messenger, email).
DUE TO COVID-19 THE MOST MARKET ACTIVITIES ARE CANCELLED.
I WILL INFORM YOU IF THIS SITUATION WILL CHANGE.
Special orders that include personal messages like names, dates and images along with orders with a large number of personalized items, have an individual price, delivery time, payment and refund policy. If necessary, please ask for further details by contacting me by one of the options given above.
You must be the owner of the image/picture (copyright) confirmed by a statement from you accompanying said picture/image that you send me with an email. E.g. “I am the owner of the following pictures/images.”
Sending the picture, you agree for it be edited if necessary, to make essential corrections e.g. removing the background, to light up or sharpen the image.
Placing the commission order means that you have agreed to use your photo as the image of your commission order (only).
I have the right to refuse orders with obscene/offensive pictures or messages.
The commission orders with personal messages; names, dates, images/pictures or large orders need to be prepaid at least the minimum 50% of the total value, this will be non-refundable if cancelled/returned by buyer.
Buying on Facebook or Instagram, after the final agreement, you will receive the summary of details like item description, agreed terms of payment and delivery options, with an order number (that acts as a reference number) which you will need for a payment description.
Buying on my nuMONDAY shop:
***BEFORE MAKING THE PURCHASE***
You need to send a high quality picture/pictures to me via email: firstname.lastname@example.org with the name of the item (lantern) and the clear statement that you are the owner of this/these picture/es.
I will check the quality of your picture and will respond to you as fast as it is possible and confirm that you can now purchase the item.
Prices are clearly stated and do not include VAT as Floral Flames - Art Candles & Lanterns is not a VAT registered company.
-If you’re purchasing by my nuMONDAY shop, I accept payments by debit cards (follow displayed instruction);
-At local markets, I accept payments by cash or credit/debit cards, via iZettle terminal, on the day.
Please note, I can't guarantee proper internet connection and sometimes the payment cannot be taken.
Cash payment receipts are available for your demand. Receipts from credit/debit card payments will be sent to your email, or as a text message to your mobile phone, immediately after typing the correct email address or mobile phone number on my terminal.
-If you’re purchasing by Facebook message or Instagram message, I accept payments via Bank Transfer.
With summary of your order, along with the number and the amount of payment (with the details), you will get all essential information, like the account number and sort-code, allowing you to make the payment.
The order no. is the reference no. used in order to complete the Bank Transfer.
Please keep the bank transfer confirmation of payment. This will be your proof of the purchasing.