Personalised stationery and invitations
We will require all the information and wording for the stationery items you have ordered – this can be done by leaving us a note when checking out or by sending us an email after you have placed your order. Work cannot start on your order until we have received all your wording details and instructions. Please ensure that all the wording you supply is accurate in detail and spelling as we cannot be held responsible for spelling and/or other errors that originate from the wording/instructions you have supplied (see the section ‘Proofs and approval of your artwork’ below).
Bespoke stationery and invitations
Once we have received a detailed design brief we will liaise with you to produce stationery to your specifications. Work cannot start on your order until we have received all your wording details and instructions. Please ensure that all the wording you supply is accurate in detail and spelling as we cannot be held responsible for spelling and/or other errors that originate from the wording/instructions you have supplied (see the section ‘Proofs and approval of your artwork’ below).
Payment in full is required before any work can start on your order, or your order can be despatched.
Proofs and approval of your artwork
Email proofs and free alterations to proofs before any printing takes place are included in the cost of all our standard personalised stationery. Just like you, we want your stationery to be perfect! We will send revised proofs each time you ask to make an amendment and won’t print anything until you’re 100% satisfied, but please remember that it is your responsibility to ensure all wording, details and spellings are correct and that each item of stationery you’re ordering is exactly as you want it. Dilly & Dilly cannot accept any responsibility for mistakes that you notice after printing has taken place that appeared on the proofs sent to you. In the case that reprints are necessary to correct mistakes you missed on the proofs, these will be produced at your expense. So please take your time when checking proofs. It’s advisable to ask a couple of other people to check your proofs too, as they may spot things that you might miss – 2 or 3 sets of eyes are better than one! Please note that, due to the work involved, we are not able to produce speculative proofs (i.e. we cannot produce proofs without a confirmed order and full payment).
We work Monday to Friday 9.30am – 4pm* and our turnaround times apply to working days only. So as an example, for an order placed on a Thursday, three working days turnaround would apply to the following Tuesday.
*During busy periods we will work, and may contact you, outside of these times.
Once we have received your order and resolved any queries (if required), we will endeavour to email your proofs within 48 hours. This duration may increase during busy times and for bespoke orders, but we will always keep you up to date with any likely delays. After the proofing process and once we have received your approval to go ahead and print your order, we aim to print and despatch within 5 working days. This can increase during busy times and for bespoke or embellished stationery. We will give you an estimated despatch date once we have received your approval to print.
Once we have received your order requirements and resolved any queries (if required), we will provide an estimated turnaround for proofing and also despatch. Turnaround times for bespoke orders will depend on the complexity of the design brief, the materials and work required to fulfil your order. We will keep you advised of the expected despatch date throughout the production process.
We will endeavour to despatch any non-personalised items with 24 hours of receiving your order (Mon-Fri). This may increase in busy times, but we will always keep you informed of any likely delays.
Delays to your order
We’ll always do our best to keep to our standard timeframe for emailing proofs and producing and despatching your order. Although extremely unlikely, there is a possibility that your order could be delayed by events beyond our control. These may include (but are not limited to): delivery delays from our suppliers (e.g. card stock or envelopes), machine breakdown or maintenance, technical issues beyond our control (e.g. computer breakdown, email connection problems), postal strikes or delays. In the very unlikely event that such a problem arises and we cannot maintain our usual turnaround times, we will contact you (via e-mail or telephone) to advise of the likely length of the delay and to determine how you want to proceed with your order.
The exact colours and shades on any item photographed or displayed on this website may differ from those received due to the nature of being displayed in an electronic format where colours can appear to be different depending on the monitor/device it is being viewed from.
Personalised stationery and items
All our standard designs have a standard colour scheme, but the colours of any of your stationery can be altered to complement your own colour scheme. Due to production processes involved, we cannot guarantee exact colour matching to fabrics, ribbons, other printed products etc, but will do our best to get as close as we can for you. Not all colour schemes will be suitable for all designs, but we will advise of any potential issues your chosen colour scheme may have on a particular design.
As colours may differ from screen to screen, colours on the email proofs we send are as a guide only and are not an accurate representation of the final printed colours. If the shade of the colours are critical for you, we strongly advise that you request a printed proof of your colours prior to giving us your final approval to print (this can be done for a small extra charge). We cannot accept any responsibility for issues with the colours printed on your stationery if you have not requested a printed sample prior to print.
Please note, that due to the technical processes involved, slight shade variations can occur if printing the same colour on different occasions – especially in the case of light colours or tints. To be sure of colour consistency, all items in an order should be printed at the same time to avoid any colour shifts.
If you have placed an order for photographic stationery or want to include a photo on a product you have ordered, please ensure you email us a suitable digital image(s) as soon as possible after placing your order. Images should be high resolution (ideally a minimum of 1000 pixels wide at 72dpi) and images should be emailed at their full size – do not compress or reduce the size of your images. We are able to make adjustments to images supplied and can alter colour finishes etc, but we cannot reproduce a high quality finish from a low resolution or poor quality image. If you are unsure of whether an image is suitable for reproduction, then please email it to us for us to check and we will advise from there. In the event that you send an image not suitable for reproduction, we will contact you via email to request an alternative image. In the event that you ask to go ahead and use an image that we have advised you to be low resolution or poor quality, Dilly & Dilly cannot be held liable for the quality of the finished reproduction and no refunds will be offered for poor quality print reproduction in this case.
Samples of Personalised Stationery
Sample packs for our personalised stationery ranges are available to order. Due to the work involved, we are not able to produce samples personalised with your own wording or colour scheme prior to an order being placed. The sample packs are primarily to illustrate card and print quality.