Whilst we try to display goods on our Site that are held in stock, if the ordered goods are not available we will advise you of this as soon as reasonably possible. You will be given the option of ordering an alternative product or receiving a full refund.
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors).
We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we dispatch to you the goods which form the subject matter of your order. We may at our total discretion reject your order. The acceptance of any order and the offer is entirely at the discretion of the Company. Orders are supplied subject to availability and the right is reserved to despatch orders in part or as instalments. Any goods which cannot be made available in a reasonable time shall be deemed cancelled. Orders despatched in instalments will be charged as if despatched together.
Export orders will only be accepted if the method of payment has been agreed in advance of the required date of despatch and all the additional expenses, taxes and duties will be charged extra. Prompt payment discounts do not apply to export accounts.
All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.
Please Note: The goods contract has not been formed until the goods have been distributed
As a legitimate trading company our prices are fixed on our website, our sellers are not encouraged to make “deals” as our prices are set at a fair market price.
If the seller decides to negotiate the price with you please note the seller is responsible for making full payment to the company before your goods are released.
Export orders will only be accepted if the method of payment has been agreed in advance of the required date of despatch and all the additional expenses, taxes and duties will be charged extra.
PRICING
All prices are in British Pounds and include Value Added Tax. We reserve the right to adjust the VAT element if this changes from 20%. The cost of transporting goods ("Carriage & Insurance Costs") are as set out within our "delivery & returns policy" section and are based on the shipping location. These Carriage & Insurance Costs shall be added to the price to be paid by you.
Unfortunately there are occasions that high demand for our products may mean that we become temporarily out of stock, in such cases we order from our supplier immediately. This can however mean that the dispatch of your order may be delayed. If this happens we will contact you immediately with the necessary information. We aim to dispatch within 48 hours (weekends/bank holiday excluded) and UK delivery is usually 72 hours thereafter (excluding weekends/bank holidays) however we do ask you to allow upto 10 working days as we have no control over the couriers work schedules once item has left our warehouse. Some of our stock is upto 21 days for delivery when straight from manufacturer (curtains from downstairs living range, bumper bedsets, prestigious range).
Should items be out of stock and manufacturer informs us they are discontinued we reserve the right to refund payment in full immediately as we are unable to complete the order. In this case the refund will be applied to the method of payment, notes will be added on the payment refund screen, we can not be held responsible for your bank/card provider not providing the notes we upload.
Refunds:
Please note that all refunds past the 3 days notification period, and that are not made in writing will be made in the form of a credit note to the value of the goods.
Upon receipt back to our warehouse you will be emailed your unique credit note code that maybe used against future purchases by yourself.
DAMAGED OR DEFECTIVE GOODS
You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible before wearing the item and refer to our "Delivery & Returns Policy" for instructions on how to return an item.
Please note damages etc need to be reported within 3 days of receipt. We advise that you check your items upon receipt. Refund applications that are made within 3 days of receiving goods will be honoured, after this we will be happy to exchange up to 14 days. All defects should be photographed and sent direct to customerserviceso our warehouse staff can assess and iniate the correct return code.
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