For ready to wear items and art designs:
I can accept returns only for the deliveries to UK. The customer has 7 working days from the day of receiving the item(s) to decide if it's right for her/him. I guarantee to refund any item(s), provided that they have been kept in perfect condition prior to their return. This means the item(s) cannot be damaged, soiled, washed, altered or worn, and that all the labels and tags are intact.
The returned item(s) is the customer's responsibility until it reaches us. Therefore for your own protection I recommend that to send the parcel using a delivery service that insures the customer for the value of the goods.
Once the returns has been checked and approved, the customer will receive the refund via the same payment way used to make the purchase. The balance will be refunded within 30 days.
For custom-made orders (fashion and art):
I cannot accept a refund request for custom-made item(s), unless there is a mistake made by me.
For any other questions, please send a message.