Sister Sister, The Studio, 103 Beatrice Street, Oswestry, Shropshire SY11 1HL – www.sistersister.biz
Last updated on 13th August 2018
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns & exchanges
I accept returns
I accept exchanges
Contact me within:
7 days of delivery
Ship items back within:
14 days of delivery
I do not accept cancellations
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Policy key definitions:
•”I”, “our”, “us”, or “we” refer to the business, Sister Sister T/A Honey Pots, 18 Castle Street, Llangollen LL20 8NU
•”you”, “the user” refer to the person(s) using this website.
•GDPR means General Data Protection Act.
•PECR means Privacy & Electronic Communications Regulation.
•ICO means Information Commissioner’s Office.
•Cookies mean small files stored on a users computer or device.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are exempt from registration in the ICO Data Protection Register because we are an Organisation that does not decide how personal data is processed and are therefore exempt.
•Lawful basis: Consent
The reason we use this basis: We obtain customers consent to use personal data and only use it process and deliver orders
We process your information in the following ways: it is used to deliver orders
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; .
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
•the right to be informed;
•the right of access;
•the right to rectification;
•the right to erasure;
•the right to restrict processing;
•the right to data portability;
•the right to object; and
•the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Transparent Privacy Explanations
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
We are Sister Sister, T/A Honey Pots, 18 Castle Street, Llangollen LL20 8NU – Tel: +44 (0) 1978 869008