When you have lost a loved one, it can be difficult to decide what to do with their ashes. Ashes 2 Art is able to create a beautiful painting using the cremation ashes of any loved one, be it a person’s or pet’s ashes. The memorial artwork can then be displayed in your home and bring a smile every time you see it.

All of the artwork is lovingly and respectfully created by award winning UK artist, Michelle Jones.

Please visit the website for more information www.ashes2art.co.uk

Ashes to Art Memorial Painting 8×8 inches Personalised Name and Message, Family and Pets

£100.00

Description

It is never easy to lose a loved one and make a decision on what to do with their ashes. I’m an award winning artist and had a dilemma about what to do with ashes following the loss of loved ones. As an alternative to an urn or small keepsake, have your loved ones ashes incorporated into a piece of memorial art.

I create beautiful memorial art that can bring back memories and be viewed in the heart of the home with a smile. The art you will receive will be of the highest quality and I pride myself on communication with my clients throughout the design process.

On a more personal note, I am sorry for your loss and hope that my service can offer you some small comfort.

I only need a small amount of ashes to create memorial art, meaning that you are free to undertake traditional ceremonies such as scattering or burial of the remaining ashes.

Memorial pieces are completed using high-quality acrylic paint on canvas board, they are then varnished using a strong industrial gloss and framed before delivery.

Ashes are treated with the utmost respect throughout and new materials and equipment are used for each piece.

This ashes to art design is 8 x 8 inches and comes framed.
High quality acrylic paint.
Varnished to protect against natural light or colour fade.
Self adhesive embellished letters used to create name and message.

How to order:
Please visit the website www.ashes2art.co.uk

Please note that only designs shown above are available although colours can be changed. There is a character limit for your message of 65 characters including spaces (this does not include their name), the order form will include some messages that you can chose from for inspiration or I can add a personalised message.

For commissioned ashes to art paintings please see my other products in my shop.

Ashes 2 Art was first set up early 2019 by artist Michelle Jones. Michelle is an award winning artist from Liverpool and following the death of her father, Bernie, was left to decide what to do with his cremation ashes.

She knew the perfect spot to scatter his ashes but also wanted to keep some at home and had looked into having them placed into an item of jewellery. She was close to ordering when she remembered how she had lost small items like this in the past and got concerned that she may then lose her keepsake.

She decided to create a memorial painting of a special time and place and to incorporate the ashes directly into the paint. The painting which can’t be easily damaged and will be long lasting is now displayed in the home and viewed daily with a smile.

Following many positive comments about her work, she then started to receive requests to create similar works for friends and family and Ashes 2 Art was created.

Privacy Policy

Introduction

This Privacy Policy outlines Ashes 2 Art (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at www.ashes2art.co.uk (“Site”) or otherwise share personal information with us (collectively: “Users”).

Responsible authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR): The Information Commissioner’s Office (ICO)

User Rights

You may request to:

1. Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.

2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.

3. Request rectification of your personal information that is in our control.

4. Request erasure of your personal information.

5. Object to the processing of personal information by us.

6. Request to restrict processing of your personal information by us.

7. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

[email protected]

Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Grounds for data collection

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter “Personal Information”) in compliance with the Data Protection Act 2018, is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information do we collect?

We collect two types of data and information from Users.

The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information , which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.

• Registration information: When you contact us through our Site you will be asked to provide us certain details such as: full name; email or physical address, and other information.

How do we receive information about you?
We receive your Personal Information from various sources:

• When you voluntarily provide us with your personal details in order to register on our Site;

• When you use or access our Site in connection with your use of our services;

• From third-party providers, services and public registers (for example, traffic analytics vendors).

How is the information used? With whom do we share the information?

We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.

We may use the information for the following:

• Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;

• To communicate with you and to keep you informed about our latest updates and services;

• To serve you advertisements when you use our Site (see more under “Advertisements”);

• To market our websites and products (see more under “Marketing”);

• For statistical and analytical purposes, intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

• Hosting and operating our Site;

• Providing you with our services, including providing a personalised display of our Site;

• Storing and processing such information on our behalf;

• Serving you with advertisements and to assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;

• Providing you with marketing offers and promotional materials related to our Site and services;

• Performing research, technical diagnostics or analytics;

We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements
We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).

You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites:http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing
We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.

To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate Transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [email protected]

Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at [email protected]

Terms and Conditions

Ashes 2 Art Terms and conditions of use

1.Introduction

1.1These terms and conditions shall govern your use of our website.

1.2By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.

1.4You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.

2.Credit

2.1This document was created using a template from SEQ Legal (https://seqlegal.com).

You must retain the above credit. Use of this document without the credit is an infringement of copyright. However, you can purchase from us an equivalent document that does not include the credit.

3.Copyright notice

3.1Copyright (c) [2019] [Ashes 2 Art].

3.2Subject to the express provisions of these terms and conditions:

(a)we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4.Permission to use website

4.1You may:

(a)view pages from our website in a web browser;

(b)download pages from our website for caching in a web browser;

(c)print pages from our website[ for your own personal and non-commercial use][, providing that such printing is not systematic or excessive];

(d)[stream audio and video files from our website[ using the media player on our website]]; and

(e)[use [our website services] by means of a web browser],

[additional list items]

subject to the other provisions of these terms and conditions.

4.2Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

4.3You may only use our website for [view or purchase artworks created by Ashes 2 Art you must not use our website for any other purposes.

4.4Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

4.5Unless you own or control the relevant rights in the material, you must not:

(a)republish material from our website (including republication on another website);

(b)sell, rent or sub-license material from our website;

(c)show any material from our website in public;

(d)exploit material from our website for a commercial purpose; or

(e)redistribute material from our website.

4.6 Notwithstanding Section 4.5, you may redistribute [our newsletter] in [print and electronic form] to [any person].

4.7 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website [during server maintenance or when we update the website]. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

5.Misuse of website

5.1 You must not:

(a)use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

(b)use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)hack or otherwise tamper with our website;

(d)probe, scan or test the vulnerability of our website without our permission;

(e)circumvent any authentication or security systems or processes on or relating to our website;

(f)use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g)[impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity)];

(h)[decrypt or decipher any communications sent by or to our website without our permission];

(i)[conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];

(j)[access or otherwise interact with our website using any robot, spider or other automated means[, except for the purpose of [search engine indexing]]];

(k)[use our website except by means of our public interfaces];

(l)[violate the directives set out in the robots.txt file for our website];

(m)[use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)]; or

(n)[do anything that interferes with the normal use of our website].

5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].

6.Registration and accounts

6.1To be eligible for [an account] on through our website under this Section 6, you must [be resident or situated in the United Kingdom].

6.2You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].

6.3 You must not allow any other person to use your account to access the website.

6.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.5 You must not use any other person’s account to access the website[, unless you have that person’s express permission to do so].

7.User login details

7.1 If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password].

7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.

7.3 You must keep your password confidential.

7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8.Cancellation and suspension of account

8.1 We may:

(a)[suspend your account];

(b)[cancel your account]; and/or

(c)[edit your account details],

at any time in our sole discretion with or without notice to you.

8.2 We will usually cancel an account if it remains unused for a continuous period of [18 months].

8.3 You may cancel your account on our website [using your account control panel on the website]

.

9.Our rights to use your content

9.1 In these terms and conditions, “your content” means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website].

9.2 We may ask to use your content for advertising purposes either through the website Ashes2art.co.uk or via social media platforms also associated with Ashes 2 Art. If you give permission for this then see Section 9.3-9.7. Of course you are able to decline.

9.3 You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR

reproduce, store and publish your content on and in relation to this website
and any successor website

OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website].

9.4 You grant to us the right to sub-license the rights licensed under Section 9.2.

9.5 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

9.6 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

10.Rules about your content

10.1 You warrant and represent that your content will comply with these terms and conditions.

10.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a)be libellous or maliciously false;

(b)be obscene or indecent;

(c)infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;

(d)infringe any right of confidence, right of privacy or right under data protection legislation;

(e)[constitute negligent advice or contain any negligent statement];

(f)[constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity];

(g)[be in contempt of any court or in breach of any court order];

(h)[be in breach of racial or religious hatred or discrimination legislation];

(i)[be blasphemous];

(j)[be in breach of official secrets legislation];

(k)[be in breach of any contractual obligation owed to any person];

(l)[depict violence[ in an explicit, graphic or gratuitous manner]];

(m)[be pornographic[, lewd, suggestive or sexually explicit]];

(n)[be untrue, false, inaccurate or misleading];

(o)[consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage];

(p)[constitute spam];

(q)[be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory]; or

(r)[cause annoyance, inconvenience or needless anxiety to any person].

[additional list items]

11.Limited warranties

11.1 We do not warrant or represent:

(a)the completeness or accuracy of the information published on our website;

(b)that the material on the website is up to date;

(c)that the website will operate without fault; or

(d)that the website or any service on the website will remain available.

11.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

11.3 To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

12.Limitations and exclusions of liability

12.1 Nothing in these terms and conditions will:

(a)limit or exclude any liability for death or personal injury resulting from negligence;

(b)limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)limit any liabilities in any way that is not permitted under applicable law; or

(d)exclude any liabilities that may not be excluded under applicable law.

12.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:

(a)are subject to Section 12.1; and

(b)govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

12.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

12.4We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

12.5We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

12.6We will not be liable to you in respect of any loss or corruption of any data, database or software.

12.7We will not be liable to you in respect of any special, indirect or consequential loss or damage.

12.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

13.Breaches of these terms and conditions

13.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a)send you one or more formal warnings;

(b)temporarily suspend your access to our website;

(c)permanently prohibit you from accessing our website;

(d)[block computers using your IP address from accessing our website];

(e)[contact any or all of your internet service providers and request that they block your access to our website];

(f)commence legal action against you, whether for breach of contract or otherwise; and/or

(g)[suspend or delete your account on our website].

13.2Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation [creating and/or using a different account])].

14.Variation

14.1 We may revise these terms and conditions from time to time.

14.2 [The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.]

14.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

15.Assignment

15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

16. Severability

16.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

16.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

17.Third party rights

17.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

17.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

18.Entire agreement

18.1 Subject to Section 12.1, these terms and conditions[, together with [our privacy and cookies policy],] shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

19.Law and jurisdiction

19.1 These terms and conditions shall be governed by and construed in accordance with [English law].

19.2 Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non-exclusive] jurisdiction of the courts of [England].

20.Statutory and regulatory disclosures

20.1 Our VAT number is 58123 51107

21.Our details

21.1 This website is owned and operated by Michelle Jones.

21.2 We are registered in [England and Wales] under registration number 58123 51107, and our registered office is at 3 Lennox Way, L7 2QZ

21.4 You can contact us:

(a)[by post, to [the postal address given above]];

(b)[using our website contact form];

(c)[by telephone, on [the contact number published on our website]]; or

(d)[by email, using [the email address published on our website]].

By contacting us or purchasing any item(s) through our sight you agree to these terms and conditions as well as all other policies associated with Ashes 2 Art

Shipping Policy

All prices displayed on www.ashes2art.co.uk are inclusive of postage to any UK mainland address.
Items charged at over £40 GBP are posted using ParcelForce to any mainland UK address Postage to other UK addresses will be possible but additional postage costs will have to be agreed on an individual basis. Please contact us via the website or by phone to confirm these prior to ordering any item.

All items are appropriately padded in order to prevent damage through transit.

For Ashes to Art orders; a prepaid and addressed padded envelope will be dispatched to your delivery address in order to send your loved ones ashes back to Ashes 2 Art. It is recommended that all customers then take this to a Post Office and obtain a proof of postage certificate (which is free of charge). Obviously, if you, the customer, wishes to send the item by other means e.g. recorded delivery or via another postage carrier, you may but any additional cost are payable by you (the customer).

Payments
All Payments via www.ashes2art.co.uk are handled through STRIPE. Accepted payment methods are Visa, Mastercard and American Express.

Payments may also be made via BACS payments but authorisation for this must be obtained prior to purchasing through the website.

About Stripe.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

HTTPS and HSTS for secure connections
Stripe forces HTTPS for all services using TLS (SSL)

Stripe.js is served only over TLS
Stripe’s official libraries connect to Stripe’s servers over TLS and verify TLS certificates on each connection
They regularly audit the details of their implementation: the certificates they serve, the certificate authorities they use, and the ciphers they support. Stripe uses HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Google Chrome and Mozilla Firefox.

Encryption of sensitive data and communication
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

Return Policy

Thanks for purchasing our products at www.ashes2art.co.uk operated by Michelle Jones.

Due to the nature of our business and products we sell, all commissioned items are not eligible for a refund. If your item has arrived damaged then please contact us, using the link below, and discuss the matter. Where possible, replacement items such as frames can then be posted to you at no extra cost so long as proof of the damage can be confirmed via a photograph.

Commissioned art works are produced using your ideas/photographs/ location details and updates are given regularly to gain your approval prior to postage. Any desired amendments after receipt of your artwork can be discussed by contacting us (see below) but this will incur additional costs (including postage costs) and will be discussed on an individual basis.

You are liable to pay any return postage and items should be suitably insured against loss.

If anything is unclear or you have more questions feel free to contact us.

Shipping costs

Shipping from United Kingdom (UK)
Within United Kingdom (UK) Free

National Rates

Free National Shipping £0.00

International Rates

Disable International Shipping £0.00

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