These shoes are custom made to order so we don't offer refunds unless the shoe is not as described.
But that does not stop the following:
In using nuMONDAY, sellers agree that the buyer has right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer’s right in UK law).
They have the right to do this up to 14 days after the receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the seller receiving the returned item(s), or within 14 days of the buying providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.
Unless the seller has stated otherwise, the buyer is responsible for paying the cost of return postage. (THIS WILL ONLY BE PAID IF THE ITEM IS FAULTY AS IT IS CUSTOM MADE TO ORDER)
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.