TERMS AND CONDITIONS
By completing checkout, you acknowledge full acceptance of our terms and conditions. Please read carefully before proceeding.
COPYRIGHT AND USE OF IMAGES
Katerina Designs are copyright of XS Media & Design. No unauthorized use of images permitted.
Hamunaptra Jewelry images are copyright of Richard Cannon Jewelry New York, with permission.
We do not sell any products that knowingly facilitate or are in direct promotion or support of:
[Unsolicited copies such of Fake Brand names that are intentionally mimicking the original and in breach of copyright.]
Employs Slave Labor, Foreign Sweatshops or Illegal Imports.
[We have a strong anti slave labor policy which includes the purchase or employment of any third world country manufacturers. This does raise the price of our clothing above the expected market prices for an unknown brand, but it's worth it.]
All customer information is dealt with under the highest discretion. Personal and financial information is only taken and kept for transactional purposes and will only be shared if required by law.
We adhere to a strict anti-spam policy. The only emails our customers receive are in relation to their orders. We may email customers if they abandon checkout, as per our policy of helping customers throughout their experience on our site. We do not send unsolicited emails or newsletters.
All our products, including children's jewelry, are for purchase by adults 18 years and over. If any product you are ordering is intended for a child please assume the following warning may apply to that product:
WARNING: CHOKING HAZARD - Small parts. Not for children under 3 years.
Product specifications, prices, ship dates and availability are subject to change without notice. Product prices include full packaging. Tax and shipping is calculated at checkout. Customs charges may be extra.
Items may occasionally be out of stock/sold out at time of purchase, and therefore no longer available for purchase. If this occurs, you are automatically eligible to order an alternative product up to 110% of the original value or a full refund of the product value minus exchange fees. Availability will always be confirmed at time of purchase.
Payment is through Stripe. We accept most major Credit Cards. (If you live in Germany or you have no Credit or Debit Card, we accept checks in GBP only, select Cashier's Check in checkout). Our payment systems are secure and reliable. If there are any problems with your payment, or any technical issues with our payment system, it will be in the discretion of the payment system to resolve the issue and reimburse you. All our payment systems deal with all chargebacks/refunds according to their own terms and conditions. Please refer to the terms and conditions of the respective payment systems you have used should you have any complaint. The resolution will be dealt with amicably.
Credit card fees and currency exchange fees are included in item price. They are not recoverable by us from our payment gateway. We regret we cannot refund these charges, hence your refund will be minus this amount. (usually only a few %)
Please contact us within 48 HOURS of placing a Hamunaptra order, as these are sent straight to the artisan who will ship out immediately. If an item is on back order it will be ordered especially for you and in most cases, shipped out within 6 weeks, unless completely discontinued, in which case, as already stated, you will receive a full refund minus exchange charges.
We do not accept refunds for Katerina Designs as these are custom orders, however all important details will be confirmed before starting work including measurements
Please allow between 12-24 weeks for your Katerina commission to be created.
Shipping and handling is included in the item price. Hamunaptra is usually shipped within 7 days of cleared payment, please allow up to 30 days depending on where you live in the world. If you still have not received your item within 30 days, please allow me time to contact the artisan who may issue a replacement after claiming on the shipping insurance. This is at their discretion, please note if this is refused you will be required to pay for a replacement. If your item is particularly valuable I will request additional shipping insurance to cover the value before sending it to you.
INSURANCE AND GUARANTEES
Some Diamond Rings come with Diamond Certificates, to prove the gems are 100% authentic. I will confirm with the artisan, should I list an expensive item, if it will come with a Certificate, and this will be clearly stated on the listing.
Katerina Designs will be sent New with Tags. These tags will need to be clipped off and cannot be returned once removed.
Hamunaptra Jewelry Shipping
Full insurance and tracking included. (UPS and FedEX only insure up to $500, items over this value will be sent by USPS)
Do not return items without emailing us first. We will confirm return address should you need it. Unless a Katerina item is severely damaged on arrival, tag intact, we will not accept refunds in any case. For Hamunaptra returns, we will need to contact the jeweler first.
Hamunaptra Jewelry Returns/Refunds:
If you are a US Customer, refunds and exchanges will be dealt with individually, each case is at the manufacturer's discretion. If something is missing, damaged or a ring doesn't fit, email us first. (Eternity Rings cannot be re-sized)
We are awaiting details, however currently ALL orders for Hamunaptra outside of USA are not under warranty or eligible for exchange or refund.
Customer services, Technical support : [email protected]
I aim to answer all emails within 24 hours.
XS Media & Design c/o Stella Richards, 552 Woodborough Road, Nottingham, NG3 5FH (No correspondence, please email your inquiries to: [email protected])