Before you start — have these ready

• Legal name, date of birth, home address
• Bank account number and sort code (or IBAN)
• Email address
• Company? Also: company name, registered address, company number
• Not a company? Choose Individual / Sole Trader
• Your business website — use your Numonday shop link if you don’t have one

Connect Stripe — step by step

1. Log in to your Numonday account
2. Go to Shop Manager → Settings → Payments
3. Click Connect with Stripe
4. On Stripe’s page, connect an existing account or create a new one
5. Complete Stripe’s form: business type, personal details, bank account
6. Stripe may request photo ID or proof of address for verification
7. When finished you’ll return to Numonday — your shop is ready to accept payments

What Stripe will ask for

• Business type: Individual/Sole Trader or Company
• Business website: your Numonday shop URL (e.g. numonday.com/shop/your-shop-name)
• Owner details: full legal name, date of birth, home address
• Banking: account holder name, sort code/account number or IBAN
• Verification: government ID and, if requested, proof of address or company documents
• Category: if unsure, choose Retail → Other Merchandise

Selling more: photos, titles, tracking and followers

• Our short guide covers the things that most affect sales — four photos per listing, titles that match what buyers type, an honest dispatch time, adding tracking when you post, replying to buyer messages, and sharing your shop. Read Sell more on Numonday.
• Buyers can now follow your shop and save your listings — followers are emailed when you list something new, so listing little and often pays off.

Best practice

• Use your legal name and address exactly as shown on official documents
• Make sure your bank account name matches the entered account holder name
• Upload clear, uncropped photos/scans for any verification documents
• Keep your Stripe email and phone current for two-step verification

Troubleshooting

Branding

• Shop name: short, memorable, and relevant to what you sell
• Logo: square image (~500×500px), clear and readable at small sizes

Profile & policies

• Shop description: who you are, what you make, how it’s made
• Delivery policy: dispatch times, carriers, tracking, international shipping
• Refund/returns: timeframes, conditions, who pays return postage
• Contact details: ensure your email address is current

SEO

• Shop title & meta description: use clear keywords, e.g. “handmade silver jewellery UK”
• Readable URLs: keep your shop name simple and consistent

Social links & availability

• Add Instagram, Facebook, Pinterest or TikTok if you use them
• Use holiday mode when you’re away — include your return date in the message

Moving from Etsy? We’ll import your listings

1. In Etsy go to Shop Manager → Settings → Options → Download Data and download your listings CSV
2. Email the file to hello@numonday.com from your Numonday account email
3. We load every listing into your shop as a draft — photos, title, description, price, stock and a category
4. Set your delivery in Shop Manager → Settings → Shipping, check the drafts, and publish (or ask us to publish them all)

It’s free. Listings that use trademarks or copyrighted material (brand names, club badges, characters, celebrities, other people’s artwork) can’t be imported and we’ll tell you which. Digital downloads come across without their file; attach it before publishing.

Add a new product

1. Go to Shop Manager → Products → Add New
2. Title: be specific (e.g. “Sterling Silver Initial Necklace, Personalised”)
3. Description: materials, dimensions, colours, care, packaging, dispatch time
4. Price & stock: set a realistic price and stock level you can fulfil
5. Images: upload 1–5 clear photos; main image should show the whole item
6. Category: choose a category
7. Click Submit to publish

Edit an existing product

1. Go to Products → All Products
2. Click Edit on the product
3. Update text, images, price or stock as needed
4. Click Update to save

Adding variations (sizes, colours, etc.)

1. Open the product and set Product Type to Variable Product
2. Go to Attributes → add an attribute (e.g. Size or Colour)
3. Enter options separated by a vertical bar: Small | Medium | Large
4. Tick Used for variations → Save attributes
5. Go to Variations → Create variations from all attributes
6. Set price, stock and optional image for each variation → Save changes
7. Click Update on the product

Personalisation (names, dates, wording)

• Products with personalised, custom, engraved, monogram, initial or name in the title automatically show an optional Personalisation box on the listing, where the buyer types what they want.
• To change it, edit the product: set Personalisation to On or Off, write your own prompt (for example “What name would you like on the tag?”), make it Required so buyers can’t add the item to their basket without filling it in, and set a character limit (200 if left blank).
• What the buyer types shows in their basket and at checkout, on the order, in your new-order email and on your order screen in Shop Manager. Buyers see it in their confirmation email too, so typos get spotted early.
• Mistakes in what a buyer typed themselves aren’t a Buyer Protection claim. Contact the buyer and sort it as any shop would.

Best practice

• Good lighting, plain background, multiple angles — fill most of the frame
• Use short sections or bullet points in descriptions, not long paragraphs
• Price to cover materials, time, overheads and packaging — not just materials
• For made-to-order: state lead time clearly in the description and use low stock numbers
• Keep stock updated across all sales channels to avoid overselling

One price: what buyers pay and what you receive

• Buyers see a single price on every listing: your item price, your UK delivery for one item and Buyer Protection, with nothing added at checkout. It reads “£57.50 incl. UK delivery & Buyer Protection”.
• You receive 100% of your item price and your postage on every sale. Buyer Protection is paid by the buyer and never comes out of your earnings.
• Your delivery cost is inside the number buyers compare, so keep it honest and realistic.
• Your order screen and emails stay itemised (item, delivery) so you can see exactly what you’re paid for.

How shipping works: three levels

• Numonday default — applies to any product where you haven’t set your own rate: £4 UK delivery and £12 international delivery, each charged once per order however many items are bought.
• Your shop-wide rates (Shop Manager → Settings → Shipping) replace the Numonday default for every product in your shop. Set these first — most sellers only ever need this level.
• Product-specific rates (edit the product → Shipping) replace your shop-wide rate for that one item only. Use them for anything that costs more to post than the rest of your shop, such as a heavy or bulky piece.
• Leave a product’s shipping empty and it uses your shop-wide settings in full; leave your shop settings empty and it uses the Numonday default. You never have to fill in every product. But once you give a product its own delivery cost, that product uses its own settings for everything — maximum charge, once per order and free-over included — so set those on the product too if you want them to apply to it.

Set shop-wide shipping rates

1. Go to Shop Manager → Settings → Shipping
2. Set your UK delivery rate — this is built into the price buyers see on every listing, so keep it sharp (or offer free UK delivery and build postage into your item price)
3. Set your International delivery rate — this is added at checkout for buyers outside the UK. Leave it blank and the £12 Numonday default applies; use Disable international shipping if you don’t post abroad at all
4. Leave Charge once per order ticked so multi-item orders pay delivery once, the way Royal Mail charges per parcel
5. Click Save Changes

International delivery

• Every product page tells buyers whether you post abroad. International delivery available · cost shown at checkout appears in green when a rate applies (yours, or the Numonday default). International delivery unavailable appears in red only when international shipping has been disabled for that product or your shop.
• Buyers outside the UK pay your item price, Buyer Protection and your international delivery rate. Your UK delivery is swapped out for the international rate at checkout — it is never charged on top — so an overseas buyer pays item + Buyer Protection + international delivery, nothing more.
• To charge more for a heavy or bulky item abroad, set an international rate on that product. It replaces your shop-wide international rate for that item only.
• To stop posting abroad, use Disable international shipping in Shop Manager → Settings → Shipping for your whole shop, or on an individual product’s shipping settings for just that item.
• Buyer Protection covers non-delivery abroad as well as at home, so post international orders tracked and keep proof of posting. Tracked international postage costs more than untracked, so price your international rate to cover the service you actually use.

Minimum and maximum charges, and free delivery over a value

1. Go to Shop Manager → Settings → Shipping
2. Set a Maximum shipping charge to cap what any one order is charged for delivery — for UK and international separately. Useful if you charge per item and don’t want large orders to run up a big postage bill
3. Set a Minimum shipping charge if small orders need a floor to cover packaging
4. Set Free shipping over an order value to give free delivery on larger orders — a strong nudge for buyers to add one more item. It’s checked against the total of your items in the order, however many they buy
5. Save changes

Set shipping for a specific product

1. Open the product in Products
2. Go to the Shipping tab
3. Add the UK delivery fee for this product, and an International fee if it costs more to post abroad than the rest of your shop. Leave either blank to use your shop-wide rate. If you do set a product’s own fee, also set its maximum charge, once-per-order and free-over here — your shop-wide versions won’t apply to a product that has its own cost. To stop this one item going abroad, use Disable international shipping on this tab
4. Save changes

Dispatch time and estimated delivery

• Set how long you need before an order is posted in Settings → Shipping: 1 to 10 working days for ready-to-post items, or a made-to-order lead time from “up to 2 weeks” to “6 to 8 weeks”. Shops that haven’t set one show 3 working days.
• Buyers see it on every listing as “Posts within 3 working days · Estimated delivery Tue 1 – Mon 7 Sep”, or “Made to order · posts within 2–3 weeks”. Working days are Monday to Friday and exclude bank holidays; orders placed after 2pm count from the next working day.
• An individual product can have its own time (edit the product → Dispatch time for this product), useful for one made-to-order piece in a ready-to-post shop.
• Every order records the date you’ve promised to post by, and the Buyer Protection “not arrived” clock only starts 10 days after the estimated window ends, so an honest dispatch time protects you. Holiday mode hides the estimate while you’re away.

Shipping overcharge? Here’s what to do

• Contact the customer, apologise, and refund the extra via Stripe, then email us the order number so we can pass it back to the buyer (see Processing refunds)
• Update your shipping settings to prevent it happening again

Buyer Protection claims: orders that don’t arrive

• Buyer Protection is paid by the buyer inside the price they see; you receive 100% of your item price and postage. If a buyer reports an order as not arrived, they email us, not you.
• We’ll email you the order number. Reply within two working days with the date you posted and your tracking or proof of postage.
• Posted within your dispatch time with proof of postage: Numonday covers the refund and your payout stays with you. Never posted, or posted late without proof: the refund is taken from your payout.
• Damaged or not-as-described items aren’t Buyer Protection claims. They’re yours to put right with the buyer, as in any shop.
• Keep proof of postage for every order; a Royal Mail certificate of posting is free. Full details: How Buyer Protection works.

Order statuses

• Processing: payment received — make/pack and dispatch the order
• Completed: order fulfilled — triggers a review email to the buyer
• Cancelled: order cancelled by buyer or seller

Communicating with buyers

• Buyers can message you from any of your listings or your shop page. The message arrives in your inbox from hello@numonday.com — just reply to that email and it goes straight to the buyer. Replying quickly is one of the surest ways to win the sale
• For an existing order, use the email address shown on the order
• When you post, add the courier and tracking number on the order in Shop Manager — the buyer gets it automatically with a live tracking link
• If an order is marked as a gift, the order note tells you: include the gift message and leave prices out of the parcel

Reminders and “Has it arrived?”

• If an order hasn’t been marked as posted by its dispatch-by date, you’ll get a reminder the day before and on the day
• Two days after the delivery estimate ends, we ask the buyer whether their order has arrived. “Yes” completes the order and invites a review; “Not yet” emails you and us so you can check the tracking and reply to the buyer
• Adding tracking when you post is your proof of postage under Buyer Protection and cuts “where is it?” messages to almost nothing

Followers and saves

• Buyers can follow your shop and save your listings. Shop Manager shows how many follow you, how many saves you have, and your most-saved pieces
• Followers are emailed when you list something new, and anyone who saved an item is told when it’s back in stock — so listing little and often pays off
• Every Monday you’ll get a short summary of new followers and saves, if there are any

Processing refunds

• Log in to your Stripe account, open the payment for the order and refund the amount you want to return
• That’s it. Numonday is told automatically the moment you do it: you’ll get a confirmation email, the order is noted, and we refund the customer
• Refunds take about 5–10 working days to reach the customer’s card, depending on their bank