FAQs

GENERAL FAQS

What is Numonday?

Numonday is a UK-based online marketplace for customers to shop from thousands of makers and artists in the UK.

Where is Numonday based?

Numonday is based in Glasgow in Scotland, UK.

How long has Numonday been operating?

We were founded in December 2016, with just 35 sellers and have grown to offer thousands of makers and artists from across the UK an affordable platform to sell their products on.

SELLING FAQS

Who can sell on Numonday?

Makers and artists based within the UK can sell on Numonday.

What currency do you sell in?

The currency you sell in is GBP.

What can you sell on Numonday?

Products should be either handmade, designed, personalised or branded by you or your business.

A list of prohibited items can be found here.

What are your fees?

Selling with us is only £10 per month.

We do not charge any product listing fees or commission fees.

The only other fees you will incur are by our secure payment provider Stripe (1.4% plus 20p per transaction for European cards and 2.9% plus 20p per transaction for non-European cards).

When are subscription fees taken?

Subscription fees are taken on a recurring monthly basis.

Why are your fees so low?

Our ethos is to provide an affordable platform for you to sell your products online.

We do not have any shareholders which allows us to keep low fees.

What features does the shop include?

We give you full control of your shop.

You list products, manage stock, fulfil orders, set shipping costs, add your own logo, branding and have your own Numonday url to link to all of your social media pages and business cards.

Can I track visitors to my products and shop?

Yes, you can integrate Google Analytics into your Numonday shop to track visitors on the go.

Do I need to be a business to sell with you?

No, hobbyists or self-employed can sell with us.

You do not need to be a registered business with companies house.

Can I add my own URL?

We do not provide URL’s.

You will have your own Numonday url i.e. numonday.com/shop/your-shop-name

However, if you have a hosting provider and URL you can ask them to redirect this link to your shop.

Are there listing fees?

We do not charge any listing fees.

How many products can I list?

You can list as many products as you wish, it’s your shop!

How many images does each product listing have?

We allow up to 6 images per product listing.

Can I add variations to my products?

Yes, you can add different variations such as color and size to your products as well as custom variations.

Can I sell personalised products?

Absolutely, there is a notes box at checkout for adding personalisations onto your products.

You will also receive the customers email details after an order is placed to communicate with them regarding their order.

Can I sell downloadable products?

Yes, our system facilitates downloads so you can sell downloadable products.

When a customer buys a downloadable product they are provided a link to download the purchase via email.

Can I sell second-hand products?

No, we do not allow the sale of second-hand products.

However, if a product has been recycled from vintage or up-cycled (i.e. furniture) then it can be sold with us.

Do you have any third party integrations, such as shipping or print on demand?

We do not currently have any third party integrations.

You will need to process orders for these services manually.

Can I import my products from other sources?

No, currently we do not support imports from other platforms.

Is there an App?

We do not currently have an app but our site is fully mobile optimised for listing on the go.

How do I know I have an order?

You will receive an email notification when you receive an order.

How am I paid my sales?

Sales are paid to you via our secure payment provider, Stripe.

What is Stripe?

Stripe is an international secure payment provider that ensures that all payments made are done securely and safely.

Your customers do not need a Stripe account to make a purchase with you and will be unaware that this is the payment provider we use.

They will simply be aware that the payment is secure.

You will sign up to Stripe after opening your account with us with a simple one page sign up.

If you already have a Stripe account it is a simply one click button to connect your existing account.

Can I be paid through Paypal?

We do not support Paypal payments due to their high fee structure, which goes against our company ethos of providing an affordable platform for sellers.

Is my shop mobile optimised?

Your shop space is fully mobile optimized for customers to shop from on the go.

Can customers leave reviews on Numonday?

Yes, customers can leave reviews on products purchased.

Do you promote sellers?

We promote our platform as a whole and provide you with your own affordable online store to sell and drive your own traffic to.

However, we have an online community on Facebook, which you can join here to promote your products to over 40,000 customers daily and help you build your sales and business.

Can I sell elsewhere?

Yes, of course.

We do not limit you to just our platform.

Is there a minimum subscription period?

There is no minimum subscription fee and you can close your account at anytime.

If you decide to close your account you will not be entitled to a refund for the remaining time not used on our platform.

Numonday does not provide refunds.

Can I cancel anytime?

Yes, you can close your account at anytime.

Please note: An account closure is immediate and permanent.

Why should I join you?

We are passionate about UK makers and artists looking to build their selling platform.

Our affordable platform offers you the perfect home for your products and provides you with the perfect place to build your creative business.

BUYER FAQS

My order has been lost/damaged

If you receive an order that has been damaged or isn’t as described, or you are still waiting for you order, then please first get in contact with your seller.

You will find their contact details on the order confirmation email next to the item you have purchased.

If after contacting your seller the issue has not been resolved feel free to contact us.

We will do our best to help, but please be aware that as a third party we are not responsible for the products sold on our site and any refunds or claims against a seller will need to be processed via your banking service provider.