FAQs

FAQS

What is nuMONDAY?

nuMONDAY provides an affordable platform for you to sell your products within your own shop space online.

Where is nuMONDAY based?

nuMONDAY is based in the Southside of Glasgow in Scotland, UK.

Who runs nuMONDAY?

We are made up of a team 6 people who are passionate about the creative industry within the UK.

How long has nuMONDAY been operating?

We were founded in December 2016, with just 35 sellers and have grown to offer thousands of sellers from across the world an affordable platform to sell their products on.

Who can sell on nuMONDAY?

Small independent business and individuals can open a shop and sell on nuMONDAY.

What currency do you sell in?

The currency you sell in is GBP.

What can you sell on nuMONDAY?

You can sell almost anything with nuMONDAY.

From handmade to up-cycled vintage, to digital products.

What are your fees?

We simply charge either a monthly, 6 monthly or yearly subscription plan.

We do not have any commission or listing fees and the only fee you will incur is a small payment processing fee on each sale via our secure payment provider Stripe.

When are subscription fees taken?

Subscription payments are taken on the day of opening your shop and then either monthly, 6 monthly or yearly on that date.

Why are your fees so low?

Our ethos is to provide an affordable platform for you to sell your products online.

We do not have any shareholders which allows us to keep low fees.

Is nuMONDAY a marketplace?

nuMONDAY operates as a marketplace where you will find thousands of UK creative businesses.

We offer you an affordable platform to sell your products online within your own shop space.

What features does the shop include?

We give you full control of your shop.

You list products, manage stock, fulfil orders, set shipping costs, add your own logo, branding and have your own nuMONDAY url to link to all of your social media pages and business cards.

Can I add my own URL?

We do not provide URL’s.

You will have your own nuMONDAY url i.e. numonday.com/shop/your-shop-name

However, if you have a hosting provider and URL you can ask them to redirect this link to your shop.

Are there listing fees?

We do not charge any listing fees.

How many products can I list?

You can list as many products as you wish, it’s your shop!

How many images does each product listing have?

We allow up to 6 images per product listing.

Can I add variations to my products?

Yes, you can add different variations such as color and size to your products as well as custom variations.

Can I see viewing statistics on my items?

Yes, you all products have how many times they have been viewed allowing you to track performance.

Can I sell personalised products?

Absolutely, there is a notes box at checkout for adding personalisations onto your products.

You will also receive the customers email details after an order is placed to communicate with them regarding their order.

Can I sell downloadable products?

Yes, you can sell downloadable products.

When a customer purchases a downloadable product they will have access to the download immediately.

Can I sell vintage products?

We only allow the sale of up-cycled or recycled vintage products.

Can I import my products from Etsy?

Yes, we can import your products from Etsy on your behalf for free.

Can I import my products from other sources?

No, currently we only support Etsy imports.

Is there an App?

We do not currently have an app but our site is fully mobile optimised for listing on the go.

How do I know I have an order?

You will receive an email notification when you receive an order.

How am I paid my sales?

Sales are paid to you via our secure payment provider, Stripe.

What is Stripe?

Stripe is an international secure payment provider that ensured that all payments made are done securely and safely.

Your customers do not need a Stripe account to make a purchase with you and will be unaware that this is the payment provider we use.

They will simply be aware that the payment is secure.

You will sign up to Stripe after opening your account with us with a simple one page sign up.

If you already have a Stripe account it is a simply one click button to connect your existing account.

Can I be paid through Paypal?

We do not support Paypal payments due to their high fee structure, which goes against our company ethos of providing an affordable platform for sellers.

Is my shop mobile optimized?

Your shop space is fully mobile optimized for customers to shop from on the go.

What is the traffic like on nuMONDAY?

We have hundreds of thousands of customer visits every month.

In addition, our customer group on Facebook has over 26,000 people within it for you to promote to on a daily basis.

Can customers leave reviews on nuMONDAY?

Yes, we introduced our review system in March 2020.

Therefore, this is still a new feature and we are building reviews on our site.

Do you promote sellers?

Yes, just check out our social media feeds and stories to see the large amounts of daily advertising we do for our sellers, in addition to paid advertising.

In addition to this, we have an online community called nuMONDAY Nation, on Facebook, which you can join here to promote your products to over 26,000 customers.

Can I sell elsewhere?

Yes, of course.

We do not limit you to just our platform.

Is there a minimum subscription period?

On sign up your subscription fee is paid in advance for the period chosen.

If you decide to close your account you will not be entitled to a refund for the remaining time not used on our platform.

Is there a cancellation fee?

We do not charge any cancellation fees as we understand circumstances may change for any individual or business at any time, but our subscriptions are non-refundable for the period that was originally signed up for.

Can I cancel anytime?

Yes, you can close your account at anytime.

Why should I join you?

You might already sell on a marketplace currently but why would you want to direct your customers to a site with hundreds of thousands of competitors on a daily basis.

Our affordable platform offers you the perfect home for your products and provides you link that directs your customers to your products only, allowing you to build your brand.

When someone buys your goods, you want them telling friends they bought it from you, not Etsy for example..

So, while a marketplace might be great for limited-run handmade goods and craft supplies, it may not be where you want to establish your online home.

NEED MORE SUPPORT?

Support Hours

We have a friendly team (not bots!) available for support Monday-Friday 8am-6pm (GMT).

Email a Question

Need help with an order?

We don’t fulfil orders or control refunds.

You can contact a shop by using the contact form not their shop.

Here are some steps to take if the goods you’re expecting from a nuMONDAY shop haven’t arrived:

  • First, double-check the shop’s policy on shipping and processing times. Some items take longer to make or ship, especially if the item is made-to-order or the seller is located far from you. International orders also have to pass through customs processes, which can tack on a lot more time.
  • If the estimated arrival date for your package has passed, contact the shop directly. Make sure to provide your order number and contact details. Most shops will quickly get back to you with an update, but if you don’t hear back, it doesn’t hurt to email again.
  • If you’re still missing your order, and you’ve contacted the seller more than once, you may need to file a chargeback with your card provider as a last resort. You can also file a formal complaint about the shop that we’ll keep on record if we need to do more investigating.

Close Account?

You can close your account by logging into nuMONDAY and clicking here.