FAQs

GENERAL FAQS

What is Numonday?

Numonday is an e-commerce platform comprising of small businesses based in the United Kingdom who sell their products and services online.

Where is Numonday based?

Numonday is based in the UK.

Who owns Numonday?

The team supporting our platform consists of self-employed individuals who are enthusiastic about aiding small, independent sellers.

SELLING FAQS

Who can sell on Numonday?

Any small business or independent seller based in the UK.

What currency do you sell in?

The currency used for selling is GBP (Great British Pound).

What can you sell on Numonday?

You can sell almost anything on Numonday – if you don’t find a suitable category for your product, please reach out to us via email, and we will consider adding it for you.

For a more detailed list of what you can and cannot sell with us then please review our Seller Eligibility policy found here.

What are your fees?

We offer straightforward subscription plans, which do not involve any commission or listing fees. This means that any profit you earn from your sales remains entirely yours.

Please note that the only additional charges you will incur are those levied by our payment processor Stripe. These fees are 1.4% plus 20p per transaction for European cards and 2.9% plus 20p per transaction for non-European cards, and are meant to ensure secure payment processing.

How do I pay for my subscription?

We accept payment for subscription plans through all major debit and credit cards. You can select your preferred payment method while choosing your membership plan.

Please note that our seller plans are set up for recurring payments until cancelled. The payment method used during sign-up will be charged accordingly.

What features does the shop include?

We empower you with complete control over your shop. This includes listing your products, managing inventory, processing orders, setting shipping costs, adding your own branding and logo, and having your unique Numonday URL that you can use to link to your social media pages and business cards.

Can I track visitors to my products and shop?

Certainly! You can seamlessly integrate Google Analytics with your Numonday shop to keep track of visitors on the move.

Do I need to be a business to sell with you?

No at all! We welcome hobbyists and self-employed individuals to sell on our platform. You do not need to be a registered business with Companies House to do so.

Can I add my own URL?

We do not offer URL services. However, each seller is provided with a unique Numonday URL, for instance: numonday.com/shop/your-shop-name.

In case you have an existing hosting provider and URL, you may request them to redirect your link to your Numonday shop.

Are there listing fees?

We do not impose any charges for listing your products.

How many products can I list?

You have complete freedom to list as many products as you desire. It is your shop, after all!

How many images does each product listing have?

You can upload up to 6 images for each product listing on our platform.

Can I add variations to my products?

Certainly! You have the option to add various product variations, including colour and size, as well as custom variations to your products.

Can I sell personalised products?

Yes, you can add personalisations to your products by using the notes box available at checkout. Additionally, you will receive the email details of the customer once an order is placed, which allows you to communicate with them regarding their order.

Can I sell downloadable products?

Of course! You can sell downloadable products through our platform. After a purchase is made, you will need to email the file directly to the customer.

Can I sell vintage products?

We do permit the sale of vintage products on our platform, provided that they are at least 20 years old, and are listed in the vintage specific categories only.

I cannot find a category for my products, can it be added?

Our platform offers a diverse selection of categories that should cater to most types of products. Nevertheless, we welcome new category suggestions and encourage you to contact us via our Help Centre to make a request.

Do you have any third party integrations, such as shipping or print on demand?

At present, we do not offer any third-party integrations on our platform. Therefore, you will have to handle the processing of orders for these services manually.

Is there an App?

Although we do not have a dedicated app, our website is fully optimized for mobile devices, allowing you to easily list products while on the go.

How do I know I have an order?

Once an order is placed, you will receive a notification via email.

How am I paid my sales?

Proceeds from sales are transferred directly into your bank account through our secure payment processor, Stripe.

What is Stripe?

Stripe is a global payment processor that guarantees secure and safe transactions. Your customers do not need a Stripe account to make a purchase from you, and they will not be aware of the payment provider used. They will simply be aware that their payment is secure.

After opening an account with us, you will be required to sign up for Stripe through a one-page signup process. If you already have a Stripe account, it is a simple one-click process to connect your existing account to our platform.

Can I be paid through Paypal?

We regret to inform you that we do not support Paypal payments on our platform. This is due to their high fee structure, which conflicts with our company values of offering an affordable platform for our sellers.

Is my shop mobile optimised?

Your shop space is fully optimized for mobile devices, allowing customers to easily shop on-the-go.

Can customers leave reviews on Numonday?

Certainly! Customers are able to leave reviews on products that they have purchased.

Can I sell elsewhere?

Certainly, we do not restrict you to our platform alone.

Is there a minimum subscription period?

We do not impose any minimum subscription fee, and you have the freedom to close your account at any time. However, please note that no refunds will be provided for the unused subscription period.

Numonday does not offer refunds for subscription fees.

Can I cancel anytime?

Absolutely! Closing your account is a simple process that requires just a single click of a button.

BUYER FAQS

My order has been lost/damaged

If you receive an order that has been damaged or isn’t as described, or you are still waiting for you order, then please first get in contact with your seller.

You can find the contact details of the seller on the order confirmation email, located next to the item that you have purchased. In case you encounter any issues, please contact the seller directly to resolve the matter.

If the issue remains unresolved after contacting the seller, please feel free to reach out to us. However, please note that as a third-party platform, we are not responsible for the products sold on our site. Any refunds or claims against a seller will need to be processed through your banking service provider. We will do our best to assist you, nonetheless.