Thanks for shopping on Numonday. This page explains how things work for buyers. By using our site, you agree to these terms.

When you buy on Numonday, you’re buying directly from an independent seller. Each seller runs their own shop, sets their own listings, and handles their own orders. Numonday provides the platform — we are not the seller, the supplier, or the shipper.

Your payment is processed securely by Stripe using major debit and credit cards. Numonday collects the payment and passes the seller their share; we don’t hold stock or ship products — the seller does. The price shown on every product already includes UK delivery and Numonday Buyer Protection, and nothing is added at checkout.

When you place an order, we share your name, email address, and shipping address with the seller so they can fulfil your order. Both Numonday and the seller are required to handle your information securely and in line with data protection law.

For full details, see our Privacy Policy.

• Prohibited items: no dangerous goods or illegal items may be listed or sold on Numonday. If you see something that doesn’t belong, please report it via the Help Centre.
• One-of-a-kind pieces: many items are handmade or vintage. Read descriptions carefully and ask the seller any questions before buying.

Sellers pack and post your order themselves. UK delivery is included in the price you see — nothing is added at checkout. Delivery times vary by seller and are shown on each listing.

• Tracking: if tracking is available, the seller will provide it.
• Where we deliver: Numonday currently delivers to UK addresses only.
• If something goes wrong: if your order doesn’t arrive, you’re covered by Numonday Buyer Protection — see Disputes below. If it arrives damaged or isn’t as described, contact the seller using the details in your order confirmation: they’re responsible for putting it right.

Sellers set their own change-of-mind return and cancellation policies. These are shown on each shop page and apply to your order, and any change-of-mind return or cancellation must be agreed directly with the seller.

Faulty, damaged or not-as-described items are for the seller to put right with a repair, replacement or refund, as they would be in any shop. Contact them using the details in your order confirmation; if you can’t reach an agreement, email hello@numonday.com and we’ll help. Numonday doesn’t offer exchanges.

Buyers are expected to communicate directly and respectfully with sellers. Most issues can be resolved by contacting the seller clearly and promptly.

Numonday does not monitor or intervene in buyer–seller conversations.

Numonday Buyer Protection is included in the price of every item (see How Buyer Protection works). If your order has not arrived within 10 days of the seller’s delivery estimate, email us at hello@numonday.com with your order number within 30 days of that delivery estimate. Once we’ve confirmed the claim we refund you in full — item, delivery and Buyer Protection — to your original payment method, normally within two working days. You do not need to resolve it with the seller first; we deal with the seller.

Buyer Protection does not cover items that arrive damaged or not as described (the seller puts those right, see Returns and cancellations above), change of mind (the seller’s own returns policy applies), personalisation errors in details you supplied, or digital downloads once delivered. For anything else, contact the seller through your order or reach us via the Help Centre and we’ll help sort it out.

If you believe something listed on Numonday violates copyright or trademark rights, please report it using the appropriate option in our Help Centre.

Numonday provides the platform. Sellers create listings, take payment, and ship products. We cannot guarantee the quality, legality, or accuracy of any item listed. Any legal claims relating to a purchase must be directed to the seller, not Numonday.

Sometimes we link to other websites. If you use those links, it’s at your own risk — we are not responsible for third-party content or services.

• If you have a question about an order, contact the seller directly using the details in your order confirmation.
• If you believe there’s a serious policy, legal, or safety issue, report it using the appropriate form in our Help Centre.
• Buyer Protection claims go to hello@numonday.com. For everything else, use the Help Centre; we don’t provide buyer support over social media.