Thanks for shopping on Numonday. This page explains how things work for buyers. By using our site, you agree to these terms.

When you buy on Numonday, you’re buying directly from an independent seller. Each seller runs their own shop, sets their own listings, and handles their own orders. Numonday provides the platform — we are not the seller, the supplier, or the shipper.

Payments go directly to the seller via Stripe. Numonday does not handle payments, hold stock, or ship products. Your payment is processed securely by Stripe using major debit and credit cards.

When you place an order, we share your name, email address, and shipping address with the seller so they can fulfil your order. Both Numonday and the seller are required to handle your information securely and in line with data protection law.

For full details, see our Privacy Policy.

• Prohibited items: no dangerous goods or illegal items may be listed or sold on Numonday. If you see something that doesn’t belong, please report it via the Help Centre.
• One-of-a-kind pieces: many items are handmade or vintage. Read descriptions carefully and ask the seller any questions before buying.

Sellers are responsible for packing and posting your order. Delivery times and shipping costs vary by seller and are shown on each listing.

• Tracking: if tracking is available, the seller will provide it.
• Customs: if ordering from abroad, you may be liable for import duties — this is your responsibility.
• If something goes wrong: if your order doesn’t arrive or there’s an issue, contact the seller directly using the email address in your order confirmation.

Sellers set their own return and cancellation policies. These are shown on each shop page and apply to your order.

Any return, refund, or cancellation request must be agreed directly with the seller. Numonday does not approve, process, or enforce returns on a seller’s behalf.

Buyers are expected to communicate directly and respectfully with sellers. Most issues can be resolved by contacting the seller clearly and promptly.

Numonday does not monitor or intervene in buyer–seller conversations.

Disputes between buyers and sellers must be handled directly between those parties. Numonday does not mediate disputes or make decisions about outcomes.

By using Numonday, you agree not to hold us responsible for issues arising from transactions between users.

If you believe something listed on Numonday violates copyright or trademark rights, please report it using the appropriate option in our Help Centre.

Numonday provides the platform. Sellers create listings, take payment, and ship products. We cannot guarantee the quality, legality, or accuracy of any item listed. Any legal claims relating to a purchase must be directed to the seller, not Numonday.

Sometimes we link to other websites. If you use those links, it’s at your own risk — we are not responsible for third-party content or services.

• If you have a question about an order, contact the seller directly using the details in your order confirmation.
• If you believe there’s a serious policy, legal, or safety issue, report it using the appropriate form in our Help Centre.
• We do not provide buyer support by email or social media. Messages sent outside our Help Centre will not receive a response.