Numonday is a UK marketplace where independent sellers offer items made or designed by the seller — all sold directly to buyers.

You buy directly from independent UK sellers. Each shop is run by a maker, artist, designer or small business — not a warehouse or reseller.

No. The price you see on every product is the price you pay — it already includes UK delivery and Numonday Buyer Protection, and nothing is added at checkout. Buyer Protection is 10% of the item price, shown inside that one price, and it covers you with a full refund if your order doesn’t arrive.

Payments are processed securely through Stripe using major debit and credit cards. Numonday collects the payment and passes the seller their share.

Yes. All payments are handled by Stripe, one of the world’s most trusted payment processors. Numonday never holds your card details.

Every listing shows the maker’s dispatch time and an estimated delivery window. When they post it you get an “on its way” email — with a live Track parcel link if they’ve added tracking. The same details show on your order in My account.

Every listing and shop page has a Message the maker button — use it for questions before you buy, or about an order. The maker replies to your email. If you can’t reach them, email hello@numonday.com with your order number.

Numonday Buyer Protection covers every order. Two days after your delivery estimate we email to ask if it’s arrived — tap Not yet and the maker and our team are told straight away. If it doesn’t turn up and there’s no proof of delivery, you get a full refund — item, delivery and protection — to your original payment method. Where the courier’s tracking shows it delivered, check neighbours and safe places first, and report delivered-but-not-received to the courier.

Return policies vary by seller. Always check the seller’s shop policies before purchasing. If you have a dispute, contact the seller first, then Numonday if needed.

Yes. At checkout tick “This is a gift” to add a message for the recipient and ask for no prices in the parcel. The maker sees it on the order and packs accordingly.

When the maker posts it, your “on its way” email includes the courier, tracking number and a live tracking link. It’s also on your order under My account. Not every maker uses tracked post for small items — if there’s no number, the delivery estimate on the listing still applies.

Many items are handmade or designed by the seller. Numonday only allows items that the seller made or designed themselves — no mass-produced resale goods.

Yes. Many sellers offer personalised products. Check the product listing for personalisation options, or contact the seller directly before ordering.

Yes. You can add items from multiple sellers to your basket. Each seller manages their own shipping and policies, so orders may arrive separately.

Search shows listings, shops and categories as you type. Category pages have filters for price, ready-to-post, made-to-order and personalisable items. Stuck for ideas? The gift guides are grouped by person, budget and occasion.

Yes — Handmade in your town lists the makers in each place, with their latest work. Every price still includes UK delivery.

Tap the heart on any listing to save it, or Follow shop on a maker’s page. They’re all under Favourites. Log in (or enter your email when asked) and we’ll email you when a saved item is back in stock or a maker you follow lists something new.

The star rating on a product card is the shop’s rating — every review that maker has received, across all their work — so a new listing from a well-reviewed maker shows their track record straight away.